The role of being a Crisis Negotiator or being part of a SWAT Team is an extensive job. Many criminals have different purposes on why they chose at free will to do what they do. People in Crisis situations need help, they may be suffering from mental issues, family issues, and/or everyday issues. There is a difference from a police negotiator and being a Crisis negotiator or being part of a SWAT Team. The role of a Crisis Negotiator is to guide them away from the negative situations and make them feel at ease and get the help they need. There is a behavior change stairway model that should be followed in order to get an individual away from self-harm or harming others, such as hostages. They need to know they are being listened to, …show more content…
They effectively speak to calm the individual down and reconsider their thoughts as to what they are doing and what may be the right way to go about things. In order for a negotiator to be effective at their job they must possess certain characteristics in order to calm to suspect down. One characteristic would be effective communicator. This is crucial because saying one thing wrong could potentially frustrate the perpetrator. The one main thing to acknowledge when speaking to the perpetrator is that, the negotiator will not be the one making to final decisions. The one giving demands will be the perpetrator and they expect these demands to be followed. Being an effective communicator not only means speaking to the individual but also means listening. In addition to listening there are also steps on how to not upset the …show more content…
In the beginning of the situation is when it may be the most intense and stressful because the individual will be demanding everything all at once or may not comply at all. Also depending on why the perpetrator began this chaos in the first play would also come into consideration, example would be mental illnesses such as schizophrenia, depression, etc. As stated before active listening is key, and at this point it becomes beneficial in helping calm down the situation. The negotiator must acknowledge that they understand everything the suspect is saying. In order to acknowledge their feelings some examples may be “paraphrasing, labeling emotions that are expressed, and reflecting and acknowledging feelings” (Fagan,