Electronic Banking System Case Study

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Electronic Banking System, Inc (EBS) is a financial service company helps charities and other companies handling the clerical tasks which processes donations to groups of organization. Workers at EBS have to deal with many checks and cash every day. Employees at EBS work in white collar setting and some work as a part time, but pay less than the manufacturing occupations they replaced. EBS is led by Ron Edens who believes controlling is the most efficient function for company to make profit. He always watching workers performing their job through the TV monitor in his office and also help him to deter thieves. He has less trust on his employees. There is a lot unfair rules for workers. He can watch people’s activities whenever he wants. Workers …show more content…
There is amount of works for each of the employees to work every week, as it is mentioned in the article, one of the workers Ms. Phillipss work overnight to finish her weekly work. Ron Edens is more oriented toward things than people. He is more concern of meeting growth in demand rather than his workers. Employees are worked like a machine. They have specific job title for each worker. There are workers just opening the envelopes and sorting contents, those in the audit department are computing figures, and some people are punching in the information that other collected.

3. What do you think are the effects of Ron Edens’ approach on (a) his workers and (b) his supervisors? Is the workplace environment at EBS motivational for Mr.Edens’ goals? Explain.
Ron Edens’ approach on his workers were cause his employees to feel unsecured and would likely to leave this workplace. And on the other side, his supervisors would think it is unethical to make workers feel pressures and be stressful and intimidate workers their firing. This workplace environment at EBS will reach Mr. Edens’ goal in short term but not in the future
…show more content…
What elements/ artifacts of the firm’s organizational culture does Ron Edens’ approach impact? Are these visible or invisible elements/ artifacts? What type of culture is in place at EBS?
Ron Edens’ approach impacts the office layout and written materials of the firm’s organizational culture. The office layout, and filling record card are visible artifacts can be seen and heard. Employees know talking is not allowed during work, anything that are not related of work cannot be on the desk. And also they know they have to three envelopes in a minutes. EBS has a Hierarchical culture. Ron Edens’ goal is to improve the productivities by ordering and controlling his employees. There are many rules and regulations to help him to reach goal.

6. Do you regard Ron Edens’ approach to management as ethical and acceptable or unethical and unacceptable in the year 2015? Why? Do you know of companies who may be using the same control methods today?

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