When the interpersonal conflicts are due to personal difference than perceptions and expectations will require the attention. In the case of information deficiencies, conflict resolution will be based on correcting misinformation and misrepresentation (Carlopio & Andrewartha 2012, p. 340). Conflicts arising from role incompatibility will need focus on goals and responsibilities and in order to manage conflicts due to environmental stress manager will have to work out the resource scarcity and uncertainty of the organisation (Carlopio & Andrewartha 2012, p. …show more content…
Initial two phases are very important and critical to effective conflict resolution (Carlopio & Andrewartha 2012, p. 360). At a minimum, conflict resolution involves an initiator and responder. If both individuals are skilled to manage the conflict then mediator will not be needed but in the case of unskilled conflicting parties, mediator is needed to cool down the situation and re-establish a constructive communication (Carlopio & Andrewartha 2012, p.