Customer Service Policy Example

Customer Service Policy
Once receiving my associate degree in business management and retail marketing. My personal goals are to utilize my degree and start my own tow company called A&B towing. A &B will be for Ashley Brooks. My tow company will be started in Jacksonville, Florida and operated by myself and five other workers. I would need a truck driver and one for backup in case one calls out. I will need a phone representative do call the order in and to help direct driver to the customer. I will need someone to make sure payments are process and correctly input into the business account. When I’m not at the office I want to have someone at the office to make sure everyone and everything is done correctly.
Secondly, when running a business you deal with several types of moods and personalities of people. So having good components in customer service does help the environment. A&B towing service will have a phone representative and with this position the phone representative must be prompt when answering the phone and greet the customers. When tracking the information on the customer location the presentative must be professional and have address information correct. Effective communication will be the biggest priority with the phone representative. The …show more content…
As the times fly I want to upgrade my technology my computer information and GPS tools to be similar to the application called Uber. Uber is and application that can be downloaded on a smart phone and is now the new convenient way to call a cab. I would like to have an application created so calling my tow service will be convenient as well. Everything will be in just a click and a scroll up and down and thumb click to confirm. Uber also has where you can pay with a card right then and