2014 Customer Service Hall of Fame
Antwan Foster
Customer Relations for Managers/Man4162
Prof. Ramsundar
2014 Customer Service Hall of Fame The 2014 customer service Hall of Fame was presented in an article on 24/7 Wall St. talk with USA TODAY 's (Laura Petrecca). In this article it featured Doug McIntyre studies on customer service ranking. Amazon being one of the top companies. Giving their customers the abilities to review and insert feedbacks on products. Follow Amazon is the high-ended hotel chains. With their staff being highly trained in hospitality it makes overnight stays, and business conferences more peaceful and comfortable for their guests. One of the biggest turned around in customer service ranking were a chicken restaurant in the fast-food industry, named Chick-fil-a. It’s the second …show more content…
Society health conscious began to affect business more than ever, especially the food and beverages industries. Chick-fil-a change their lettuce to create a more fresh meal while increasing their product lines to marketing a salad menu. Putting their customers first have always been their purpose and statement, despite their personal belief, in which they have rights unto. Their employees are consider their customers as well. Creating a good working environment helps make the employees motivational, which cause a transformation unto the environment of the customers when they are buying a salad or chicken sandwich. The family-owned business believes in their corporate purpose statement: “To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A” (SAS.com, A lesson in customer service from Chick-fil-A President Dan Cathy, para. 2). They also uniquely title their CEO as the Chief Encouragement Officer, based off Dan Cathy’s
Antwan Foster
Customer Relations for Managers/Man4162
Prof. Ramsundar
2014 Customer Service Hall of Fame The 2014 customer service Hall of Fame was presented in an article on 24/7 Wall St. talk with USA TODAY 's (Laura Petrecca). In this article it featured Doug McIntyre studies on customer service ranking. Amazon being one of the top companies. Giving their customers the abilities to review and insert feedbacks on products. Follow Amazon is the high-ended hotel chains. With their staff being highly trained in hospitality it makes overnight stays, and business conferences more peaceful and comfortable for their guests. One of the biggest turned around in customer service ranking were a chicken restaurant in the fast-food industry, named Chick-fil-a. It’s the second …show more content…
Society health conscious began to affect business more than ever, especially the food and beverages industries. Chick-fil-a change their lettuce to create a more fresh meal while increasing their product lines to marketing a salad menu. Putting their customers first have always been their purpose and statement, despite their personal belief, in which they have rights unto. Their employees are consider their customers as well. Creating a good working environment helps make the employees motivational, which cause a transformation unto the environment of the customers when they are buying a salad or chicken sandwich. The family-owned business believes in their corporate purpose statement: “To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A” (SAS.com, A lesson in customer service from Chick-fil-A President Dan Cathy, para. 2). They also uniquely title their CEO as the Chief Encouragement Officer, based off Dan Cathy’s