Current Customer Service Issues Within Cricket Equip Essay

1335 Words Oct 25th, 2016 6 Pages
1. 10am – 10:10am: Meeting introduction and welcome.
2. 10:10am – 10:30am: Current customer service issues within Cricket Equip:
It takes too many time to fix an issue.
Promises that aren’t maintain (get up promising, lower delivering).
Being behave towards rudely or with doubt.
Being moved past and past from person to person, and having to duplicate the issue every time.
Having to test several times to see if an issue is fixed.
3. 10:30am – 10:50am: Research on features of excellent customer service: Effective announcing in consumer service depends upon a thorough tolerant of the wants and attitudes of consumers, thus, what is significant figure to them and their apprehensions in terms of assistances, manufacture quality or announcing and take the way of through. Many organizations carrying on surveys to conclude what users believe strongly and how well they are achievement at meeting those presumption.
4. 10:50am – 11:10am: Ideas for customer service improvement: Customer service is allowance companies or organizations to stem these arguments in shops through a cell phone, eventually by email and or straightly in face to face. Organizations that producing well high-tech manufactures as a software, cell phone and or home phone or TV and these things like that and frequently have a high-tech gives staffs in front consumers or rejects problems. Therefore, customer service is significant to not only company for a few of argumentation but also hold an organization…

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