Case Study: Wilmington Blood Center

Decent Essays
Samantha Seto
HSA6119
April 11, 2015
New operational strategies are designed to improve the overall function of the organization and improve efficiency. The result is an increase in profitability and function of the employees. This implementation can change in company functions can be disruptive and can become costly as employees muddle through the process and learn new procedures, computer programs and loss in productivity can occur. Reducing costs, negative effects and frustrations of taking on new strategies, an implementation strategy should be developed. A well-executed plan will help to decrease frustration and resistance to the implementation.
As CEO of Wilmington Blood Center, the first would be to break the training strategy into small chunks of phases. Instead of implementing new software throughout Wilmington Blood Center simultaneously, the implementation would begin with the
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An Oracle specialist will train these teams. This ensures that front lines of the department are not disturbed until all necessary managerial training is completed. Once implementation takes place, the managers will have the knowledge to answer questions and still understand the new dynamic.
Employees will have to stay motivated and to stay positive when learning a new system after having being accustomed to the Trakker system. Creating scorecards for the new implementation will serve as a cheerleader throughout the training processes. It will illustrate the success of each employee, as well as who may need more training on a certain segment.
Obtaining feedback from employees will be an integral part of implementation. Each question and each feedback will improve the implementation for the next department. Since this implementation may also affect customers, requesting customer satisfaction information is integral to ensure smooth transition is apparent to the

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