Unit 1
Understand ways to overcome barriers in a
Health and Social Care Environment
Communication and Interpersonal Interaction
Staff Training
Staff training is when a service provider makes sure that members of staff attend courses to so that they get individual experiences, so that the members of staff can reflect on their own experiences to help individuals who are anxious, aggressive or depressed. Staff training works, and supports communication because service users feel like they are being listened to, because staff can relate to service users when they have their own experience, therefore their conversation may have more meaning, and be more deep. This is more beneficial than staff just collecting information because the service …show more content…
A preferred method of communication is when a member of staff ensures that they understand, and attempt to use the service users preferred method of communication. Preferred method of communication works because the service user will understand the conversation more, and all of their needs will be met. For example, if a doctor is talking to a hearing impaired patient, who can only communicate using BSL, the service user will understand the conversation a lot more if the doctor used BSL to communicate, in contrast to if he used verbal communication. If the member of staff does not know how to communicate in a specific way, it would be required that the service provider outsource a human …show more content…
When defusing aggression, the care worker must remain calm, in order to show that they are not going to get angry with the service user at any time. The reason for this is because the service user may become more aggressive if they can see there is conflict. Secondly, the worker must communicate in a respectful way. The reason they have to do this is because it shows that you are serious that you are there to help them. Thirdly, the member of staff needs to create a trusting relationship again, by making them feel valued and important. Finally, the problem needs to try and be solved, by reflecting on what has happened, and how it can be dealt with in the
Understand ways to overcome barriers in a
Health and Social Care Environment
Communication and Interpersonal Interaction
Staff Training
Staff training is when a service provider makes sure that members of staff attend courses to so that they get individual experiences, so that the members of staff can reflect on their own experiences to help individuals who are anxious, aggressive or depressed. Staff training works, and supports communication because service users feel like they are being listened to, because staff can relate to service users when they have their own experience, therefore their conversation may have more meaning, and be more deep. This is more beneficial than staff just collecting information because the service …show more content…
A preferred method of communication is when a member of staff ensures that they understand, and attempt to use the service users preferred method of communication. Preferred method of communication works because the service user will understand the conversation more, and all of their needs will be met. For example, if a doctor is talking to a hearing impaired patient, who can only communicate using BSL, the service user will understand the conversation a lot more if the doctor used BSL to communicate, in contrast to if he used verbal communication. If the member of staff does not know how to communicate in a specific way, it would be required that the service provider outsource a human …show more content…
When defusing aggression, the care worker must remain calm, in order to show that they are not going to get angry with the service user at any time. The reason for this is because the service user may become more aggressive if they can see there is conflict. Secondly, the worker must communicate in a respectful way. The reason they have to do this is because it shows that you are serious that you are there to help them. Thirdly, the member of staff needs to create a trusting relationship again, by making them feel valued and important. Finally, the problem needs to try and be solved, by reflecting on what has happened, and how it can be dealt with in the