Conflict Case Study Julianna Case Summary

In the ‘process of conflict’, the dispute between the parties seems to have reached an ‘intervention’ phase, where the parties have already had discrepancies, and perhaps expressions of intense feeling such ‘frustration, anger or anxiety’, thus leading to a hostile and litigious break of business relationships. The interest of the college in the dispute seems to be financially orientated. The college is an incorporated company, hence it is understandable that any revenue from fees can be of great importance for its business purpose. On the other hand, it can be said that Julianna’s interests go beyond money. She is a single mother of children who have exceptional academic abilities, hence her interests are directed towards providing them with the best possible education, where her children can advance their already outstanding educational capabilities.

The nature of the relationship of the parties may also indicate a certain degree of power imbalance. Power is described as a position of superiority where one party can exert control or influence over the other due to greater resources or positions. In this case, Julianna is a single mother with limited income and five children, while the other party is a company with presumably …show more content…
In my opinion, since the college did not count with the children’s fees in the first place because they had a full fee scholarship, the college’s BATNA should be to forfeit the fees and save the costs and burden of litigation. Conversely, its WATNA would be going to court which may result in enquiries into the College’s practices and quality standards. This can potential have negative media exposure and the risk of creating mistrust for the college in the community, which can cause further loss of revenue for prospective