Listening is a part of our everyday lives, There are many factors and barriers that can affect our listening which include verbal and non - verbal communication. Through listening attentively we can improve our skills as appreciative, empathetic, comprehensive and critical listeners(Lucas, 2009). In this essay that I am constructing I will be covering the problems with towards listening in which I will be including the different identified characteristics of listening and reflect on my own personal experience with listening, furthermore elaborating how effective and ineffective it was.
There are many different communication techniques that can be applied to our daily lives, One verbal technique is volume. Volume can help you project how loud …show more content…
Finding the right volume helps not only yourself but the listeners so they can feel fully engaged to the speaker. Another verbal technique is emotional tone. Using tone is like describing how you’re feeling without literally telling the listener, It can help you broadcast your emotions by using certain type of quality in your voice (O’Brien, 2008). Emotional tone is important because you need the listeners to be well aware of how you are personally feeling at the moment whether you are happy, sad, angry or frustrated. If volume isn’t enough for the listeners to understand there are also non - verbal communication techniques that are equally as useful. One non - verbal technique is body language, body …show more content…
I work as a part time waiter at a very busy and fast paced restaurant and from time to time i’ve experienced situations where I have had to use very comprehensive listening skills with no problems at all, But last week when I was trying to take an order for a table of twelve non english speaking customers it was quite difficult, having language as a verbal barrier the only thing I could make out from this experience was their pointing and hand gestures trying to show me the food items they wanted from the menu. Being in a loud and busy environment with other tables of customers asking for my assistance it was very hard to concentrate on that one table of twelve customers, with me not being an attentive listener and not knowing how to speak their language I could still tell by the tone of their voice that they were quite upset with the situation. In my own headspace I could not understand why they were feeling so unhappy because I was trying my best to help them place their order even if there were multiple things going on at once around me. After about ten minutes I managed to work out what the customers were asking for through non verbal communication. Looking back at the situation I can understand why the customers were so upset and I too would of been upset if
There are many different communication techniques that can be applied to our daily lives, One verbal technique is volume. Volume can help you project how loud …show more content…
Finding the right volume helps not only yourself but the listeners so they can feel fully engaged to the speaker. Another verbal technique is emotional tone. Using tone is like describing how you’re feeling without literally telling the listener, It can help you broadcast your emotions by using certain type of quality in your voice (O’Brien, 2008). Emotional tone is important because you need the listeners to be well aware of how you are personally feeling at the moment whether you are happy, sad, angry or frustrated. If volume isn’t enough for the listeners to understand there are also non - verbal communication techniques that are equally as useful. One non - verbal technique is body language, body …show more content…
I work as a part time waiter at a very busy and fast paced restaurant and from time to time i’ve experienced situations where I have had to use very comprehensive listening skills with no problems at all, But last week when I was trying to take an order for a table of twelve non english speaking customers it was quite difficult, having language as a verbal barrier the only thing I could make out from this experience was their pointing and hand gestures trying to show me the food items they wanted from the menu. Being in a loud and busy environment with other tables of customers asking for my assistance it was very hard to concentrate on that one table of twelve customers, with me not being an attentive listener and not knowing how to speak their language I could still tell by the tone of their voice that they were quite upset with the situation. In my own headspace I could not understand why they were feeling so unhappy because I was trying my best to help them place their order even if there were multiple things going on at once around me. After about ten minutes I managed to work out what the customers were asking for through non verbal communication. Looking back at the situation I can understand why the customers were so upset and I too would of been upset if