Communication Skills And Skills Of Listening

1674 Words 7 Pages
Introduction
I have been working for my current employer for more than five years which is the longest period of time I have been worked for the same company in my career. The reason why I stay with the company is that they offer tremendous amount of opportunities to its right candidates to grow. Numerous opportunities have been given to myself in recent years. The company considers communication skills are one of the most desired qualification in employees. I would like to dive deep into thoughts to understand my communication skills and style in this essay.

Listening I consider myself very patient and it helps me to become a good listener. I believe listening is a lot more than nodding and keep an eye contact with a speaker. It is a very
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It is preferred to be used in moderation during a conversation. “I” language however shows a speaker takes a responsibility in certain situations. I certainly use “I” language when I am fully responsible for undesired results due to a poor action or decision I made at work. “You” language expresses or implies a judgement of the other person and brings defensiveness in others depending on contexts. “We” language, on the other hand, builds a constructive climate in unity and shows “we” concern problems and work together to solve them. I think “We” language is the key in the office environment as no one works alone at work. It is all about team work to get a job done. Concerns or issues arise in the office every single day and it becomes norm. It is however vital to share them among colleagues instead of keeping them under the water. I believe it is essential to speak my thoughts in a clear yet respectful, assertive way without judging or dictating to others. The company takes customer complains very seriously as it is an opportunity for us to grow. When customer provides us with negative feedback, I clarify the issue as follows as example. After several internal trainings on invoicing, my colleague often issues invoices incorrectly to customers (Behavior). I get an idea that my colleague is lacking on trainings (Interpretation). Customers are not satisfied with quality of invoicing …show more content…
The ability to distinguish and label emotion is a vital component of emotional intelligence. I believe good communicators have high EI and I follow several ways to manage difficult emotions. Focusing on facilitative emotions rather than debilitative emotion would be my priority. Intensity and duration of negative emotion would drag me down to debilitative emotion side. I tends to make small mistakes at work when I am deeply submerged in negative thoughts. I force myself not to dwell persistently on negative thoughts (Rumination) by sharing my emotion with others, take a quick coffee break or take a day off from work if necessary. Try to be positive on another’s behavior during the process of thinking (self-talk) is another technique I use. During this appraisal process, I force myself to focus on positive comments from a speaker or event. When I have a year end performance review with my manager at work, he would provide me with motivational and developmental feedback. I would appreciate both feedback but won’t dowel on developmental part too long. I would quickly make plans to improve my developmental points and move on. Fallacies are the biggest enemies to fight with when dealing with emotions. “The fallacy of Perfection” is mostly affecting my communication in the office. I tend to become a perfectionist at work and expect the same to colleagues. It is irrational belief

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