Explain The Key Selection Criteria For Chick-Fil-A

The selection goals that Chick-Fil-A have while looking at employees are: do they have the qualifications to do the job, can they talk to customers in a friendly way and serve food to customers? Does this person fit with the job and organization, are they able to keep up with the fast paced environment and get along with the other employees that are in the company already? The key selection criteria that Chick-Fil-A uses is good attitude, quick learner, follow directions well, work standing up, extrovert, written communication skills, good under pressure, and team oriented. The reason that we like our employees to have a good attitude keeps customers coming back. Employees need to be quick learners because the tasks that they preform will be …show more content…
This will help so that a person that has good interview skills can’t lead the conversation to where they want it to go and that interviewer gets comparable answer from all candidates. Another way to increase validity is to have a group of people interview a candidate and this may not be the best approach for an entry level job at a fast food chain, but this would help the bias of a single interviewer. This would allow all the interviewers to take notes and to compare what they saw or the lack there of.
The first behavior that I would expect to see from a good applicant would be a calm and cool demeanor. This would let me know that they are prepared and confident. Next I would expect to see some energy in the applicant because they are ready to get the job and get to work. Another thing would be someone socializing with the other applicants or even customers of Chick-Fil-A this again would show that they are excited and ready to be part of the team. Finally before interview starts I would expect a good handshake because this also indicates confidence and shows they respect me taking the time to interview