We can identify the following functional areas in Ceylon Biscuit Limited Company.
1. Administration Department
2. Finance & Accounts Department
3. Human Resources Department
4. Customer Service Department
5. Production Department
6. Sales & Marketing Department
7. Distribution Department
8. IT Department
1.1.1 Administration Department:
Main part of the company is the Administration Department. Administrator is most valuable property to an organization. Administrator is like a link between different departments of an organization to share information. An organization runs professionally and smoothly because of the administration. Development of the organization is depends on that the administrator works for. Attendance, tax reporting, retirement …show more content…
1.1.3 Human Resources Department:
Human Resources Department is also very important part of this company. This department maintains various tasks related to employee’s issues. HR department works for the best of both employees and company. Attendance record, employee record, security processing methods, rules and regulations for employees, EPF AND ETF are some information that are helpful for human resource department to perform their functions. Development of the company depends on dedicated HR department. Human resources department performs following functions. Legal rights and responsibilities of employer and employee.
Health and safety of the …show more content…
Benefits and compensation.
Employee development.
Employee training. Figure 5 – Human resources
Promotion of an employee. (Thebalance, December 05, 2016)
1.1.4 Customer Service Department:
The Customer Service Department plays important role in CBL Company. This department handles company issues in stores using phones and email. Some information important to achieve the functions of the customer service department. They are, call handle time, orders of customers, no.of complaints, customer details report. It is difficult to this company to survive without customer service because they may handle payments or answer questions from customers. Following functions are perform by the Customer service department,
Handling problems of customers.
Answering customer inquiries.
Using customer feedback to improve customer services.
Public relations.
Deals with the customer before and after buying
1. Administration Department
2. Finance & Accounts Department
3. Human Resources Department
4. Customer Service Department
5. Production Department
6. Sales & Marketing Department
7. Distribution Department
8. IT Department
1.1.1 Administration Department:
Main part of the company is the Administration Department. Administrator is most valuable property to an organization. Administrator is like a link between different departments of an organization to share information. An organization runs professionally and smoothly because of the administration. Development of the organization is depends on that the administrator works for. Attendance, tax reporting, retirement …show more content…
1.1.3 Human Resources Department:
Human Resources Department is also very important part of this company. This department maintains various tasks related to employee’s issues. HR department works for the best of both employees and company. Attendance record, employee record, security processing methods, rules and regulations for employees, EPF AND ETF are some information that are helpful for human resource department to perform their functions. Development of the company depends on dedicated HR department. Human resources department performs following functions. Legal rights and responsibilities of employer and employee.
Health and safety of the …show more content…
Benefits and compensation.
Employee development.
Employee training. Figure 5 – Human resources
Promotion of an employee. (Thebalance, December 05, 2016)
1.1.4 Customer Service Department:
The Customer Service Department plays important role in CBL Company. This department handles company issues in stores using phones and email. Some information important to achieve the functions of the customer service department. They are, call handle time, orders of customers, no.of complaints, customer details report. It is difficult to this company to survive without customer service because they may handle payments or answer questions from customers. Following functions are perform by the Customer service department,
Handling problems of customers.
Answering customer inquiries.
Using customer feedback to improve customer services.
Public relations.
Deals with the customer before and after buying