Case Incident Term Paper

1701 Words Mar 14th, 2015 7 Pages
Chapter 4 Case Incident 1


I. Study/Analysis

Study Questions:

1. What factors do you think make some organizations ineffective at managing emotions?

Some factors that make some organizations ineffective at managing emotions could managers don’t understand psychology, or the organization does not offer programs such as anger management to employees. Emotions are strong feelings directed at someone or something (Organizational Behavior, page 98). Some managers do not have any experience handling employee’s emotions, or they may not know how to approach any issues dealing with emotions. Understanding emotions is important for organizations and managers to understand, because detecting
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Describe the advantages and disadvantages of this approach in your experience.

I worked at the hospital in Nome before, and displayed emotions are important in healthcare. So I guess emotions were used as part of a management style, because you are required to dress appropriately and be courteous. The advantage of using emotions as part of a management style is important in healthcare, because you want patients to feel comfortable and welcome. I don’t see any disadvantages.

4. Research shows that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate?

I think Laura’s organization needs to recognize that displayed emotions are handled poorly, and to have managers control employees who aren’t displaying appropriate emotions in the workplace. Research suggests that in U.S workplaces it is expected that we should typically display positive emotions like happiness and excitement, and to suppress negative emotions like fear and anger (Organizational Behavior, page 110). Having rules for displayed emotions are important, and managers need to be serious when it comes to performance evaluations.

Chapter 4 Case Incident 2


II. Background

Paul Ekman is a

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