Balanced Score Card for Tesco by Manish Essay

4434 Words Jan 12th, 2013 18 Pages
The Balanced Scorecard | Tesco PLC | By manish abraham | This essay presents an analysis of the way in which Tesco implement the balanced scorecard. The strengths and hindrances associated with this approach have also been outlined with respect to this particular case study. The 4 perspectives of the balanced scorecard are examined in detail, the conclusions of which are later divulged. | | | |

Table of Contents Introduction – Balance Scorecard page 4 Introduction – Tesco page 6 Financial Perspective page 8 Customer Perspective page 10 Internal Business Processes Perspective page 12 Learning & Growth Perspective page 14 Conclusion page 16 Bibliography page 17 Appendix page 22

Introduction to
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In 1932, Tesco Stores Limited became a private limited company (Tesco 2009). Tesco floated on the stock exchange for the first time in 1947 with an initial share price of 25p (Tesco 2009). Tesco introduced the Clubcard in 1995, which is a loyalty card for customers (Tesco 2009). This card has helped Tesco evaluate its customers.
“Tesco is the UK’s leading food retailer in an extremely competitive market” (Vignali 2001). For this reason it decided to expand operations across Europe, which also included expanding to Ireland. According to Vignali (2001), Tesco entered the Irish food retail market by choosing to purchase all Quinnsworth, Crazy Prices and Stewart’s stores in Ireland.
Tesco plc currently employs over 470,000 people across 14 countries (Tesco 2009). In 2009, Tesco’s turnover exceeded £1 billion per week over the 12-month period (Microsoft, 2010). The current share price is 427.55p, which exceeds its leading competitors share price of 332.40p (Tesco 2009). The company’s major shareholder is Legal & General Assurance (Pensions Management Limited) (Tesco 2009). Tesco floats on the London Stock Exchange under the symbol TSCO and it also floats on the Irish Stock Exchange as TESCO PLC.
While most people call their strategic planning and management systems a balanced scorecard (Witcher and Chau, 2008),

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