Balanced Score Card for Tesco by Manish Essay
Table of Contents Introduction – Balance Scorecard page 4 Introduction – Tesco page 6 Financial Perspective page 8 Customer Perspective page 10 Internal Business Processes Perspective page 12 Learning & Growth Perspective page 14 Conclusion page 16 Bibliography page 17 Appendix page 22
Introduction to …show more content…
“Tesco is the UK’s leading food retailer in an extremely competitive market” (Vignali 2001). For this reason it decided to expand operations across Europe, which also included expanding to Ireland. According to Vignali (2001), Tesco entered the Irish food retail market by choosing to purchase all Quinnsworth, Crazy Prices and Stewart’s stores in Ireland.
Tesco plc currently employs over 470,000 people across 14 countries (Tesco 2009). In 2009, Tesco’s turnover exceeded £1 billion per week over the 12-month period (Microsoft, 2010). The current share price is 427.55p, which exceeds its leading competitors share price of 332.40p (Tesco 2009). The company’s major shareholder is Legal & General Assurance (Pensions Management Limited) (Tesco 2009). Tesco floats on the London Stock Exchange under the symbol TSCO and it also floats on the Irish Stock Exchange as TESCO PLC.
While most people call their strategic planning and management systems a balanced scorecard (Witcher and Chau, 2008),