Our HR consulting firm, BAHZnessstrives to analyze the Made up company by identifying human resource issues, the relevant stakeholders and generate alternative solutions that enhance the company 's culture and climate. With the recent passing of the former General Manager, Dave Fern, the company saw a drastic decrease (negative shift) in ethical standards and a distortion of organizational structure. Progressively through management shifts the company has seen a decrease in morale and customer service excellence which they heavily rely on for service differentiation. Lisa Fern, the heir to the company, has hired us (BAHZness) to audit Human Resource concerns that has risen in her absence due to current General Manager Tom and to restore the former status of her fathers Made-Up Motor Company (MMC).
The problems we identified have been put into four categories: Sales Department, Technician Department, Administrative issues, and Inventory and Safety Standards. Due to a lack of Administrative vigilance there have been many problems that have risen in the workplace and require attention. Firstly, the lack of diversity must be addressed where the company has exclusively become a “boy’s club.” Secondly, a problem is lack of communication in the organizational structure. Most importantly, the company has gone from an amazing small town, family image, to an unhelpful and disrespectful one.
Problem Identification and Potential Solutions
Sales Department There…