Crowne Group Case Study

After understanding the problems with in this case study, I found that most of the problems are due to the improper communication and willingness of change in the organizational culture. Susan Carter is a new partner at Crowne Group. Crowne Group one New York's prestigious consulting firm. She has been working for Crowne Group for 12 years and happens to be one of four women that are partners within this organization. Susan is one of the hardest workers with the organization. Since establishing a relationship with the executives of the firm, she has received an assignment in working with the group’s top client, Pellmore Industries. Susan is closely working with the senior vice-president Brian Hanson. Brian Hanson has helped made a tremendous …show more content…
Though Crowne Group had a good number of women within the company, there seemed to still be a glass ceiling preventing women to further the career. When reviewing the case study, you can get feel for how things are running through the organization. They are now getting used to transforming the culture to fit all the needs of the employees that work there. Nevertheless, there are still boundaries set in place to reframes back to the old culture of communication within the organization. For example, in the study, Justin didn’t want Susan to work on the Pellmore account. This was not because she was incapable of taking care of the business. It was due to fact that she was a woman, who was going to be working in a predominately male environment. He felt that as a woman, she was not going to fit with their masculine environment. Justin felt that the men at the company would not be comfortable with Susan. The culture was not for women to be a part of. This was called the “comfort syndrome”. This suggested that the reason most women couldn’t advance in with in business organization was that of the comfort levels of the men working for the …show more content…
In the text, it states “When a culture emphasizes assertiveness, material success, and competitiveness, it is masculine. If collaboration, harmony, and nurturing are the key areas of emphasis, it is feminine. If you see specific roles for men and women, you are edging toward masculinity” ( 2008). Justin wants to have full responsibility for the Pellmore account because he feels Susan cannot adapt to the new masculine culture she has been assigned to. With this being said, if Susan was to tell Justin or someone in an executive role about the situation it would backfire against her. It would suggest that Justin was right about Susan being a comfortable fit for the Pellmore