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53 Cards in this Set
- Front
- Back
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The power in a persuasive presentation resides in the speaker's:
a) Content b) Visual aid c) Organization d) Audience |
D
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Organizational structure, on-the-job training, politics, and communication climate are elements of:
a) Goal-setting b) Anxiety management c) Situational knowledge d) Communication competence |
C
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TRUE OR FALSE: Studies on productivity, conducted by Harvard professor
Elton Mayo in the 1920s/1930s, determined that increases in workers' productivity were the direct result of increased lighting in the workplace. |
F
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The four critical areas interviewers are seeking answers to in an interview
are: a) How are you dressed? What do you know about the company? Who referred you? When can you start? b) How old are you? Are you married or single? Do you have dependable transportation? Can you work overtime? c) Why are you here? What can you do for us? What kind of person are you? How much will you cost? d) Who have you worked for? What kind of work was it? How long did you do that work? Where did you do that work? |
C
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Negotiators come to the table expecting to give up some of their goals to obtain something in return. This is called:
a) Making concessions b) Using competitive strategies c) Managing negotiation anxiety d) Having content goals |
A
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The term your textbook uses to describe cultural communication that
occurs between people from two cultures is: a) International b) Interracial c) Interethnic d) Cross-cultural |
D
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Speech critiques in this course require students to evaluate peers and
guest (or outside) speakers on the following presentation skills: a) speaker commitment, audience relate, substance of speech, and nonverbal delivery b) speaker purpose, audience identification, punctuality, speech structure c) speech occasion, setting, purpose, and presentation skill d) speaker appearance, audience identification, speech structure, and adherence to time parameters |
A
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Identification with other people's feelings is called:
a) Empathy b) Sympathy c) Emotion d) Shared meaning |
B
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T/F: According to the etiquette information contained in your textbook
Toolbox, you should try to avoid repeating someone's name when introduced so you do not appear inattentive. |
F
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The Disadvantage of teleconferencing and videoconferencing is:
a) Wastes time b) Can only be used by a few people c) Eliminates face-to-face interaction d) Speakerphones are too sensitive for effective communication |
C
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T/F: As the size of a group increases, the interaction among the
members becomes more formal. |
T
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__________________ are experienced, successful employees who give
help and guidance to newer employees. a) Protégés b) Experts c) Human resources personnel d) Mentors |
D
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To ensure that time is not wasted and that issues needing to be resolved
are not neglected, an ______ should be prepared for a meeting. a) analysis b) agenda c) alternative solutions list d) evaluation form |
B
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In systems theory, the idea that organizational members rely on one
another to accomplish goals, such that if one person is absent or fails to do her or his share of the work the entire team suffers, is known as: a) Synergy b) Openness c) Hierarchy d) Interdependency |
D
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_______________ link the various elements of a speech.
a) Note cards b) Roman numerals c) Dysfluencies (not a real word btw) d) Transitions |
D
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Three objectives of an effective Introduction in a presentation are:
a) Establish credibility, preview subject, credit sources b) Gain attention, preview subject, provide a focal point c) Establish credibility, gain attention, preview subject d) Tell audience what you're going to tell them, tell them, tell them what you told them |
C
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TRUE OR FALSE: Paralanguage is a type of nonverbal expression.
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T
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The ______ identifies what you as the presenter want the audience to
think, believe, feel, or do as a result of listening to your presentation. a) General purpose b) Specific purpose c) Persuasive perspective d) Supporting data |
B
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TRUE OR FALSE: The terms manager and leader are interchangeable.
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F
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TRUE OR FALSE: Communication in all three directions -- downward,
upward, and horizontal -- occurs in both tall and flat organizations. |
T
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TRUE OR FALSE: Astute leaders recognize all the tasks involved in
their organization's operation, and know the specifics of every single job description. |
F
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What messages help employees to fully realize their potential in an
organization? a) Maintenance messages b) Intercultural messages c) Human relations messages d) Task messages |
C
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When an employee is offered a reward, or told that he/she will be
spared negative effects if he/she participates in sexual activity, that is a kind of sexual harassment known as: a) Hostile environment b) The Clinton administration c) Power leverage d) Quid pro quo |
D
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Rigid and inflexible behavior in customer relations is called:
a) Apathy b) Coldness c) Condescension d) Robotism |
D
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"You like ice cream, don't you?" is an example of a _____ question:
a) Open-ended question b) Leading question c) Filtered question d) Blue Bell question |
B
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According to the U.S. Small Business Administration (and noted in your
textbook Toolbox), what percentage of all employers in the United States are small businesses: a) 50 percent b) 75 percent c) 99 percent d) 45 percent |
C
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When communication fails within a business organization, the result can
be: a) Loss of morale b) Decreased productivity c) Job termination d) All of the above |
D
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What are the three D's that inhibit listening, according to your text?
a) Distraction, Disorientation, Defensiveness b) Distraction, Defensiveness, Deadlines c) Distraction, Discrimination, Disruptions d) Distraction, Disorientation, Disco |
A
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It is best to prepare your résumé and cover letter after:
a) You have some work experience. b) You know your rights under Title VII of the 1964 Civil Rights Act. c) You have researched the company that's hiring. d) You have collected letters of reference. |
C
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T/F: According to the business etiquette information contained in your
textbook Toolbox, following the universal Do's and Don'ts contained in texts such as Never Read a Newspaper at Your Desk: The Fundamental Principles of Business makes it unnecessary to study communication practices in specific cultures. |
F
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___________________ is a broad term that explains why people from
various nations and co-cultures act and speak as they do: a) Diversity b) Semantics c) Ethnocentrism d) Culture |
D
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__________________ management works only if each party has
something the other party wants. a) Transactional management b) Leadership management c) Country Club management d) Authority-compliance management |
A
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The two general legal requirements that interviewers must adhere to
are: a) All resumes that are received must be at least cursorily reviewed b) All candidates must be posed the same basic questions c) All questions must be job related d) (a) and (b) e) (b) and (c) |
D
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Messages that inform employees of their performance in the
organization are called: a) Motivation b) Problem identification c) Feedback d) Indoctrination of goals |
C
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A presentation that tells listeners something they do not already know or
supplements their existing knowledge is called: a) Informative b) Persuasive c) Motivational d) Ceremonial |
A
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An ideal strategy for resolving conflict which shows extreme concern for
both content and relationships is called: a) Compromising b) Accommodating c) Collaborating d) Goal setting |
C
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Communication failure can be due to:
a) Inadequate information, problems with channels, and bureaucracy b) Poor timing, problems with channels, and closed systems c) Poor quality information, problems with channels, and cultural barriers d) Ineffective goal setting, problems with channels, and organizational rituals |
C
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Corrective and supportive feedback are given during:
a) An appraisal interview b) A follow-up interview c) An interview in which illegal questions have been asked d) A media interview |
A
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According to your text, the most prevalent type of interview in business
is the: a) Employment interview b) Appraisal interview c) Disciplinary interview d) Media interview |
A
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According to the Research Overview in your textbook Toolbox, when
conducting business research the first place to look for information is determined by: a) Your purpose b) Your parameters (time limits of your speech) c) Your audience d) Your subject |
D
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Round-robin recording of ideas is one of the steps in:
a) The Delphi technique b) Nominal group technique c) Devil's advocacy d) Reflective thinking |
B
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Labor-management negotiations are one of the most important
examples of: a) Verbal aggressiveness b) Argumentativeness c) Formal bargaining d) Informal bargaining |
C
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Territories in organizations can include:
a) Email b) Parking spaces c) Coffee cups d) All of the above |
D
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A group that suffers from groupthink:
a) Fails to explore alternative solutions b) Fails to explore problems c) Fails to conform with other members of the group d) (a) and (b) |
D
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That a speaker can be persuasive because he or she is credible was
recognized in ancient times by Greek and Roman scholars, who labeled this concept: a) Ethos b) Pathos c) Mythos d) Oreos |
A
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Listening that concentrates on content and includes understanding and
interpreting a message is: a) Discriminative listening b) Passive listening c) Analytical listening d) Appreciative listening |
C
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Extemporaneous speaking:
a) Is planned and rehearsed. b) Is no different from manuscript speaking. c) Is best avoided when possible. d) Is used when the situation requires precise wording. |
A
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Your perspectives and patterns of language and behavior are formed by:
a) Your attitudes (learned likes and dislikes) b) Your beliefs (judgments about right and wrong) c) Your flexibility (ability to tolerate change and willingness to compromise) d) (a) and (b) |
D
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When preparing to interview candidates for a job, it is best to:
a) Begin with open questions to warm up the interviewee b) Use leading secondary questions to more efficiently conduct the interview c) Frame questions so that they can be answered simply "Yes" or "No" (again, to be more efficient) d) All of the above |
A
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__________________ is a five-step process for decision-making in
groups. a) Reflective thinking b) The Delphi technique c) Consensus d) Voting |
A
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What is the superiority of one culture over another?
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Ethnocentric
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How many departments are there?
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10
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What is the point of the survey?
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a) To assign a department???
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