Pne113 -Rpn Dave Test Two

Front 1

1. Reflecting feeling involves:

Back 1

Identifying client emotions and then rephrasing this affective component back to the client

Front 2

2. In an interview, feelings may be

Back 2

A) Found in the client’s direct communication
B) Inferred from the client’s non verbal behavior
C) Inferred from the context of the client’s story
D) Inferred from the content of the client’s communication
E) All of the above

Front 3

3. The purpose of reflecting feeling is to:

Back 3

Facilitate client exploration of feeling in greater detail
Facilitate client understanding of hidden emotions

Front 4

4. Mixed emotions

Back 4

Are common in human interaction, and it is therefore important to reflect as many feelings that are present in the client’s message as possible

Front 5

5. Which statement is true?

Back 5

It is as important to identify positive emotions as it is to identify negative ones.

Front 6

6. Feeling reflections are most effective when they:

Back 6

Reflect and explore feelings that represent a client’s present emotional state

Front 7

7. Which statement is true?

Back 7

Occasionally, a client may say one thing with words while saying something entirely different with actions.

Front 8

8. When you reflect feelings:

Back 8

You indicate that you can accurately sense the world as the client feels and perceives it; as a result, you build a good relationship with the client

Front 9

9. A client’s cultural affiliation:

Back 9

Determines the degree of response to a reflection of feeling, such that men who are Native North American, Latino, African American, or European American may find exploring emotions difficult

Front 10

10. Which statement is true?

Back 10

Although facial expressions of emotion may not be culture bound, the client’s culture determines how and when facial expressions of emotions occur.

Front 11

11. The foundation of the interview is:

Back 11

The ability to listen to and understand the client

Front 12

12. Which statement is true?

Back 12

In the early stages of the interview, it is important to listen; problem solving and information giving come much later.

Front 13

13. Your responses and behavior:

Back 13

Indicate your attention or lack of it, and significantly influence your relationship with a client

Front 14

Open questions:

Back 14

Encourage a client to discuss problems with you

Front 15

Why’ questions:

Back 15

Can be used effectively, although they often put clients on the defensive

Front 16

Reflection of feeling:

Back 16

Focuses on the emotional aspects of a client’s comments

Front 17

Summarization:

Back 17

Allows a client to review what has been said in an interview

Front 18

Your own natural mode of interviewing is developed

Back 18

By integrating the individual skills, using each when you feel it is appropriate

Front 19

Because client issues are developed in a cultural context, it is important to:

Back 19

Listen for family and cultural issues that affect the client

Front 20

When interviewing clients from other cultures

Back 20

The interviewer should be flexible and adapt his or her use of skills to accommodate the client’s culture

Front 21

21. In interviewing, confrontation is:

Back 21

A skill in which the interviewer draws to the attention of the client discrepant aspects of the client’s verbal or nonverbal behavior

Front 22

Confrontations should be:

Back 22

Tentative and nonjudgmental

Front 23

Confrontation brings to the attention of clients:

Back 23

Discrepancies in their actions
Discrepancies in their words

Front 24

Confrontation:

Back 24

Should not be avoided because of concern that the client will be hurt
Should not be used to express anger or to punish or get even with clients

Front 25

Because confrontation frequently focuses on material that is stressful to the client:

Back 25

Confrontation should only be used when a good relationship exists between the interviewer and the client

Front 26

Clients are often more receptive to which kind of confrontation?

Back 26

Those that begin tentatively with such phrases as “could it be” and “you tend to suggest”

Front 27

When a confrontation is used and a client responds by trying to argue with, discredit, or pretend to agree with you, you should:

Back 27

Continue to confront the client

Front 28

Good confrontations often include

Back 28

Reflections of feelings both during and after a confrontation concerning the client’s difficulty in facing the discrepancy being discussed

Front 29

Clients from some cultural groups including Native North American, Canadian Inuit, and traditional Latino people may view confrontation as:

Back 29

Disrespectful and insensitive

Front 30

31. Communicating immediacy involves the interviewer

Back 30

A)Sharing his or her feelings about the relationship with the client
B)Sharing his or her reaction to the client’s behavior
C)Sharing his or her reaction to something the client has said or left unsaid
D) All of the above

Front 31

32. Immediacy focuses on:

Back 31

What is occurring in the immediate relationship between the interviewer and the client.

Front 32

33. Communicating feeling

Back 32

Is similar to reflecting feeling, except that the emphasis is on the interviewer’s feelings rather than on the client’s

Front 33

34. An important aspect of communicating feeling is:

Back 33

Being aware of your reactions to what is being said by the client.

The ability to identify and monitor your own feelings.

Front 34

35. When communicating feeling, it is important to:

Back 34

Express your feelings in a manner that respects the client and the relationship

Front 35

When interviewers are embarrassed by a client’s positive or complimentary remarks:

Back 35

They sometimes contradict the client, which denies them the right to express positive feelings

Front 36

37. When interviewers suspect that their biases and feelings are interfering with the relationship with the client, they should:

Back 36

Inform the client of this and make alternative arrangements if the client wishes

Front 37

Because differences in age, sex, race, viewpoints, religion, and socio-economic background affect the degree of compatibility between the interviewer and the client:

Back 37

Situations will often arise in which interviewers need to use immediacy responses

Front 38

39. Immediacy responses are appropriate when:

Back 38

The degree of dependency becomes a cause of concern for the client or interviewer

When the client engages in aimless, circular discussion

Front 39

40. For clients of some cultures:

Back 39

It is important to communicate feeling and focus on immediate concerns in a manner that permits the client to save face

Front 40

The skill of self-disclosure is:

Back 40

When an interviewer intentionally reveals personal information to a client in the hope of assisting the client

Front 41

Self-disclosure facilitates

Back 41

Client self-disclosure, trust, and hope

Front 42

43. Research findings indicate that:

Back 42

Self-disclosure is found to be helpful and important to interviewers and clients, particularly in self-help groups

Front 43

44. The timing of self-disclosures:

Back 43

Is important because premature self-disclosures can disrupt the interviewing process

Front 44

45. The most powerful self-disclosures:

Back 44

Relate to the interviewer’s current situation, because they help the client focus on a particular problem and deal with it concretely

Front 45

When clients find it difficult to share personal information:

Back 45

Interviewers should model the skill of appropriate self-disclosure

Front 46

Self-disclosures should be:

Back 46

Concise and should not overshadow, deny, or put down what the client has said

Front 47

48. Interviewers who use self-disclosure frequently:

Back 47

Risk being viewed by clients as in need of assistance themselves

Front 48

49. Those who have undergone traumatic experiences:

Back 48

May find self-disclosure very difficult and prefer to avoid its use

Front 49

50. For people from some cultures:

Back 49

Self-disclosure is considered inappropriate

Self-disclosure should be used only after informing oneself of its meaning and use within the client’s culture

Front 50

51. The interpreting response is different from other responses because:

Back 50

The interviewer focuses on the implicit message of the client

Front 51

52. An interpretation is:

Back 51

The expression of an hypothesis about the issue confronting the client, formulated by the interviewer on the basis of his or her intuitive sense of the client’s problem

Front 52

53. The two steps involved in interpreting are:

Back 52

1) identifying the client’s implicit message; and 2) presenting to the client this implicit message as a different way of viewing the situation

Front 53

54. The purpose of an interpreting response is:

Back 53

To provide clients with a broader understanding of their behaviors, attitudes, thoughts, and feelings, thus enabling them to make different choices, engage in new, more functional behaviors, and obtain an increased sense of responsibility and control.

Front 54

55. An interpretive response should be formulated in which of the following ways?

Back 54

Tentatively

Front 55

56. An interpreting response is most likely to be understandable and result in change when:

Back 55

It is slightly different from the client’s viewpoint

Front 56

57. The best time to use an interpretive response is:

Back 56

Not too late in the session, so there is time left to discuss the interpretation

Front 57

When a client rejects an interpretation, it is best to:

Back 57

Drop the rejected interpreting response temporarily, review it for accuracy, and then await a later opportunity to reintroduce it.

Front 58

59. Before using the skill of interpreting, the interviewer should consider:

Back 58

The client’s self-esteem, ability to understand and use interpretation, and whether they present a degree of emotional disturbance

Front 59

60. With clients of a different cultural background:

Back 59

The interviewer should identify whether the cultural group with which the client is affiliated engages in self-exploration