Operations Management

Front 1

T/F All organizations, including service firms such as banks and hospitals, have a production function.

Back 1

TRUE

Front 2

The operations manager performs the management activities of planning, organizing, staffing, leading and controlling of the OM function.

Back 2

TRUE

Front 3

Which of the following are the primary functions of ALL organizations?

Back 3

marketing, operations, finance/accounting

Front 4

which of the following would NOT be an operations function in a fast food restaurant?

Back 4

advertising and promotion.

Front 5

Reasons to study OM include

Back 5

learning about a costly part of the enterprise

Front 6

The five elements in the management process are

Back 6

plan, organize, staff, lead and control

Front 7

the ten critical decisions of operations management include

Back 7

layout strategy, maintenance, process and capacity design, managing equality. (All of the above)

Front 8

which is NOT true regarding differences between goods & services?

Back 8

goods tend to have higher customer interaction than services

Front 9

T/F manufacturing organizations have ten strategic OM decisions, while service organizations only have eight.

Back 9

FALSE

Front 10

T/F Key success factors are those activities that are key to achieving competitive advantage.

Back 10

TRUE

Front 11

the impact of strategies on the general direction and basic character of a company is

Back 11

long range

Front 12

the fundamental purpose of an organizations mission statement is to

Back 12

define the organizations' purpose in society.

Front 13

the 3 steps of the operations managers' job, in order, are:

Back 13

develop the strategy, establish the organizational structure, find the right staff.

Front 14

which of the following is not an element of the management process?

Back 14

pricing

Front 15

Forecasts are:

Back 15

rarely perfect

Front 16

forecasts are usually classified by time horizon into three categories

Back 16

short range, medium range, and long range.

Front 17

Short- range forecasting tends to be _________ than longer range forecasts.

Back 17

more accurate.

Front 18

operations management is part of a production system consisting of: Inputs- processing - outputs. Which of the following examples depict accurately this production system?

Back 18

furniture manufacturer: wood- sanding- chair

Front 19

which of the following is not a characteristic of service operations?

Back 19

high customer contact, high labor content, low uniformity of output. (All are characteristics)

Front 20

many services maintain records of sales noting

Back 20

the day of the week, unusual events, weather, holidays (all of the above)

Front 21

which of the following statements about trends in OM is FALSE

Back 21

environmentally sensitive production is giving way to low- cost focus

Front 22

an operations managers ethical responsibilities:

Back 22

extends from developing products to production to honoring stakeholders commitments.

Front 23

T/F Most forecasting techniques assume that there is some underlying stability in the system

Back 23

TRUE

Front 24

T/F The action plan is how an organization expects to achieve its mission and goals

Back 24

FALSE

Front 25

T/F Core competencies are a set of skills, talents and activities that a firm does particularly well

Back 25

TRUE

Front 26

The two general approaches to forecasting are:

Back 26

Qualitative and quantitative

Front 27

T/F The creation of a unique advantage over competitors is called a competitive advantage

Back 27

TRUE

Front 28

T/F a(n) forecasted average forecast uses an average of the most recent periods of data to forecast the next period.

Back 28

TRUE

Front 29

What two numbers are contained in the daily report to the CEO of Walt Disney parks and resorts regarding the six orlando parks?

Back 29

yesterdays forecasted attendance and yesterdays actual attendance.

Front 30

Identify the three productivity variables used in the text.

Back 30

labor, capital, management

Front 31

identify the seven steps in the forecasting system.

Back 31

Determine the use of the forecast, Select the items to be forecasted, Determine the time horizon of theforecast, Select the forecasting model(s), Gather the data, Make the forecast, Validate and implement results.

Front 32

Firms achieve missions in 3 conceptual ways. What are they?

Back 32

differentiation, cost, and response.