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37 Cards in this Set

  • Front
  • Back

Operational Excellence

A business continuously seeking to improve the efficiency of their operations in order to achieve higher profitability.

New Business Models

Rebranding yourself so you produce, deliver, and sell differently to create wealth

Customer and Supplier Intimacy

Having a strong relationship with your customer and knowing their interests and manners so that you can better serve their needs

Improved Decision Making

Having an information system to help provide accurate advice and guidance on important management decisions

Competitive Advantage

Doing things better than your competitor


Adapting to new trends and keeping up with your competitors as not to be knocked out of the market for your product of service

Information Technology

All the hardware and software that a firm needs to use in order to achieve its business objectives

Information system

A set of interrelated components that collect, process, store, and distribute information.


Data that have been shaped into a form that is meaningful


Streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use


Collection of raw data from within the organization or from its external environment


Converts the raw input into a meaningful form


Transfers the processed information to the people who will use it or to the activities for which it will be used


Output that is returned to appropriate members of the organization to help them evaluate or correct the input stage

Information Systems Literacy

The broader understanding of information systems, which encompasses an understanding of the management and organizational dimensions of systems as well as the technical dimensions of systems.

Computer Literacy

Focuses primarily on knowledge of information technology


The behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by mangers and employees in the firm

Senior Management

Long range strategic decision about products and services as well as ensures financial performance of the firm

Middle Management

Carries out the programs and plans of senior management

Operational Management

Responsible for monitoring the daily activities of the business

Knowledge Workers

Engineers, Scientists, or Architects who design products or services and create new knowledge for the firm

Data Workers

Secretaries or Clerks, who assist with scheduling and communications at all levels of the firm

Production or Service Workers

Produce the product and deliver the service

Business Functions

Specialized tasks performed by business organizations, consist of sales, marketing, manufacturing, and production, finance, accounting, and human resources.


Fundamental set of assumptions, values, and ways of doing things, that has been accepted by most of its members

Computer Hardware

The physical equipment used for input, processing, and output activities in an information system

Computer Software

The detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information that control and coordinate the computer hardware components in an information system

Data Mangement Technology

The software governing the organization of data on physical storage media

Networking and telecommunications technology

Both physical devices and software, links the carious piece of hardware and transfers data from one physical location to another


Links two or more computers to share data or resources such as a printer


The world's largest and most widely used network


Internal corporate networks based on Internet technology


Private intranets extended to authorized users outside the organization

World Wide Web

A service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format on the Internet

IT Infrastructure

All of these technologies, along with the people required to run and manage them, represent resources that can be shared throughout the organization and constitute the firm's IT Infrastructure

Complementary Assets

Those assets required to derive value from a primary investment

Sociotechnical View

Optimal organizational performance is achieved by jointly optimizing both the social and technical systems used in production