Management Test Chapter 1

Front 1

Current CEO-To worker ratio

Back 1

335:1

Front 2

Management

Back 2

Set of activities designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment.

Front 3

Effectively

Back 3

Having the intended result.

Front 4

Efficiently

Back 4

Accomplishing the objectives with a minimum of cost.

Front 5

Managers

Back 5

Individuals who make decisions about the organization's resources and are concerned with planning, organizing, leading, and controlling the organization's activities to reach its objectives.

Front 6

Organizations

Back 6

groups of individuals who work together to achieve the goals or objectives that are important to these individuals.

Front 7

Resources

Back 7

people, equipment, finances, data-- and of using of these resources to help the organization reach its goals.

Front 8

Management Characteristics

Back 8

leadership, decision making, and the implementation of work tasks.

Front 9

Leadership

Back 9

the process of of influencing the activities of an individual or a group towards the achievement of a goal.

Front 10

Decision Making

Back 10

the process of choosing among alternative courses of actions to resolve a problem.

Front 11

Three groups that are especially affected by management activities

Back 11

the managers, the manager's immediate subordinates, and the manager organization.

Front 12

Stakeholder

Back 12

It is a person or group which can affect, or is affected by, an organization's goals or the means to achieve a goal.

Front 13

Four main functions of management

Back 13

Planning, Organizing, Leading, and Controlling.

Front 14

Planning

Back 14

determining what the organization will specifically accomplish and deciding how to accomplish these goals.

Front 15

Organizing

Back 15

Assigning responsibility to employees for task achievement to collaboratively

Front 16

Leading

Back 16

Influencing and motivating others to achieve set goals.

Front 17

Controlling

Back 17

Monitoring, evaluating, and maintaining desired performance.

Front 18

Disseminator (int role exam)

Back 18

A manager send information from external sources to various parts of the work group and information from internal sources to those both internal and external to the organization

Front 19

Spokesperson (int role exam)

Back 19

the manager provides information about the work group to those outside of the organization.

Front 20

Interpersonal Roles

Back 20

refer to activities that involve interacting with other who may be internal or external to the organization at a higher or lower level than the manager.

Front 21

Example of Interpersonal Roles

Back 21

Figure head, Liaison, leadership

Front 22

Informational Roles

Back 22

activities including reporting, preparing data, briefings, delivering mail, emailing, websites, and making telephone class that focus on data important for the decisions the manager needs to make.

Front 23

Examples of informational roles

Back 23

monitor, disseminator, spokesman

Front 24

Decisional Roles

Back 24

activities that deal primarily with the allocation of resources in order to reach organizational objectives.

Front 25

Examples of decisional roles

Back 25

entrepeneur, disturbance handler, resources allocator, negotiator

Front 26

three general skills

Back 26

Interpersonal skills, Technical skills, Conceptual skills

Front 27

Interpersonal skills

Back 27

skills such as communication, listening, conflicting resolution, and leading that are necessary to work with other.

Front 28

Technical Skills

Back 28

The knowledge and ability to accomplish the specialized activities of the work group.

Front 29

Conceptual Skills

Back 29

The intellectual and abilities to process information and make accurate decisions about the work group and the job tasks.

Front 30

Specific skills

Back 30

Job knowledge• Oral communication• Persuasiveness• Problem analysis• Cooperativeness* Tolerance of stress• Negotiation• Assertiveness• Initiative

Front 31

Levels of Management

Back 31

Upper-level management, middle- level management, lower or first- line managers

Front 32

Upper-level management

Back 32

managers who spend most of their time planning and leading because they make decisions about the overall performance and direction of the organization

Front 33

Middle-level management

Back 33

managers who receive broad statements of strategy and policy from upper-level managers and develop specific objectives and plans.

Front 34

lower or first-line managers

Back 34

Managers concerned with the direct production of items or delivery of service.

Front 35

Production and operations managers

Back 35

managers who schedule and monitor the work process that turns put the goods or services of the organization.