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24 Cards in this Set
- Front
- Back
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management |
getting work done through others |
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efficiency |
getting work done with a minimum of effort, expense, or waste |
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Effectiveness |
accomplishing tasks that help fulfill organizational objectives (Ex. customer service and satisfaction |
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4 management functions |
POLC Planning Organizing Leading Controlling |
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Planning |
determining organizational goals and a means for achieving them |
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Organizing |
Deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom |
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Leading |
influencing; inspiring and motivating workers to work hard to achieve organizational goals |
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meta-analysis |
a study of studies, a statistical approach that provides one of the best scientific estimates of how well management theories and practices work |
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controlling |
monitoring progress toward goal achievement and taking corrective action when needed |
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4 Kinds of Managers |
TMFT Top Middle First-Line Team |
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Top managers |
executives responsible for the overall direction of the organization |
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Middle Managers |
managers responsible for setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving these objectives. ; holds positions like plant, regional, or divisional manager |
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First-Line Managers |
hold positions like office manager, shift supervisor, or department manager; managers who train and supervise the performance of nonmanagerial employees who are direcly responsible for producing the company's products or services |
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Team leaders |
primarily responsible for facilitating team activities towar accomplishing a goal; managers responsible for facilitating team activities toward goal accomplishment; relationships among team members are crucial; are also responsible for managing external relationships |
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Figurehead role |
the interpersonal role managers play when they perform ceremonial duties |
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leader role |
the interpersonal role managers play when they motivate and encourage workers to accomplish organizational objectives |
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liaison role |
the interpersonal role managers play when they deal with people outside their units |
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Mintzberg's Managerial roles and subroles |
IID Interpersonal Informational Decisional |
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Technical skills |
the ability to apply the specialized procedures, techniques, and knowledge required to get the job done. |
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Human skills |
the ability to work well with others |
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conceptual skills |
the ability to see the organization as a whole, understand how the different parts affect each other, and recognize how the company fits into or is affected by its external environment |
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The most important managerial skill |
Human skills |
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Motivation to manage |
an assessment of how enthusiatic employees are about managing the work of others |
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The transition to Management: after years as a manager, job is ...____ |
Job is people development |
