Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
103 Cards in this Set
- Front
- Back
|
Communist |
Latin word of common |
|
|
Process of communication |
Stimulus or message Sender or speaker Receiver or listener Response or feedback Noise |
|
|
Stimulus or message |
The idea or concept that the sender would like to convey |
|
|
Sender or speaker |
Encodes the message |
|
|
Reciever or listener |
Decodes the message |
|
|
Response or feedback |
The reaction to the message |
|
|
Noise |
It causes the break down of communication process |
|
|
Elements of communication |
Speaker Message Listener Channel Feedback/response Noise Communicative situation |
|
|
Speaker |
The firsr person to start the conversation is the send and the listener. It may be an alternate moves when the receiver acts as the send |
|
|
Message |
Most vital in communication. Qll ideas, informations, emotional insights or experiences shared by communicator are his messages |
|
|
Listener |
It receives the message. Even if the speaker is great and the message is beautiful, if there's no listener, then communication fails |
|
|
Channel |
The means by which the message is sent. There are five channels: ears, eyes, skin mouth, nose. In other words, the message is sent and received via senses |
|
|
Feedback/response |
The only way the speaker knows the message has been received. Negative response = frown, boo, refuse to clap, walk out |
|
|
Noise |
He barrier of communication |
|
|
Physical noise |
Actual noise such as loud music or irritating engine of motorcycle. |
|
|
Physiological noise |
The body becomes the hindrance. Headache and toothache |
|
|
Communicative situation |
Has two components -Physical location -Physiological setting |
|
|
Physical location |
Usually chosen for the purpose. It will serve. |
|
|
Physiological setting |
Depends on the participants |
|
|
Communication barriers |
External and internal |
|
|
External |
Noise Time Environment |
|
|
Internal |
Physical Cultural Perceptional Motivational Experiental Emotional Linguistic Non verbal Context Mode |
|
|
Physical |
Time, environment, comfort, needs |
|
|
Cultural |
Ethnic, religious, cultural, and social differences |
|
|
Perceptional |
Perceptional differences |
|
|
Motivational |
Lack of motivation |
|
|
Experiental |
Lack of similar experience |
|
|
Emotional |
Personal feelings at the moment |
|
|
Linguistic |
Different languages or vocabulary |
|
|
Non verbal |
Non word messages |
|
|
Context |
Situation of the sector, the public space, attention - high/low |
|
|
Mode |
Differences in way a message is sent |
|
|
Key element of good communication |
Who What How |
|
|
Communication style |
Passive Assertive Agressive |
|
|
Passive |
Places others before himself and feels that he is inferior. Looks down or away and has feelings of inferiority and self-anger |
|
|
Assertive |
Believes that equality is the key to communication. Make direct eye contact. Speak with firm voices and have high self-esteem while having self-respect and the other respect from others |
|
|
Agressive |
Feels superior, uses a loud voice and stands up for self rights while violating |
|
|
Oral communication |
Imparts themessage by following the principles of delivery |
|
|
Written communication |
Takes care of putting down the words while the oral takes care of delivering those words |
|
|
Non verbal communication |
The act of expressing ideas in ways that do not involve or go beyond using words. Body language, appearance, voice, environment as non verbal cues |
|
|
Proxemies |
The space or distance between the sender and the receiver includes intimate distance, personal distance, social distance and public distance. Standing on a platform or stage while giving a speech Sitting right next to a close friend |
|
|
Kinesics |
The use of body language in communication. Includes gestures, eye contact and facial expression Nodding at an acquaintance while passing by him or her on the street. Raising one eyebrow while listening to someone's story |
|
|
Kinesics |
Emphasizing Regulating Illustrating |
|
|
Emphasizing |
Gestures to punctuate when we want to highlight |
|
|
Regulating |
Gestures to control the flow of communication |
|
|
Illustrating |
Gestures to show size, height, distance or similarities |
|
|
Chronemics |
Refers to the role of time in the communication process Showing up early to work each day Being on time to a get together with friends |
|
|
Haptics |
The use of touch to convey meaning in a conversation Often dependent on culture Stroking the hand of someone who's sick Patting someone on the back |
|
|
Paralanguage |
The tone, speed, the volume of a speaker's voice Includes sighs and gasps Sighing while doing chores Gasping as one opens a gift |
|
|
Non verbal communication |
Proxemics Kinesics Chronemics Haptics Paralanguage Flowers/ Language of flowers Color Facial expression |
|
|
Intercultural communication |
Effective communication between people, workers, clients of different cultural background |
|
|
Why do cultures differ? |
History Educational background Social background Ethnic Religion Ecology/environment Technology |
|
|
Two trends of intercultural communication |
Globalization Multicultural workforce |
|
|
Globalization |
The reduction and removal of barriers between national borders in orders to facilitate the flow of goods, capital, services and labour/labor |
|
|
Multicultural workforce |
The changing age, gender, ethnicity, physical, ability and race of employees across all types of places or works |
|
|
Culture |
Linked to communication and a wide range of human experience including feeling, identity, and sense-making |
|
|
Culture |
Provides people with different ways of thinking, seeing, hearing and interpreting the world |
|
|
Culture |
Involves a number of manmade, collective artifacts and is shared by the members of a social group |
|
|
Culture |
Something that shapes one's behavior or structures one's perception of the world |
|
|
Challenges in intercultural communication |
Message transmission Attribution Adaptation |
|
|
Message transmission |
In communication between two people of the same culture, the person who receives the message interprets it based on values, beliefs, and expectations from behavior similar to those of the person who sent the message |
|
|
Attribution |
The process where people look for an explanation of another person behavior.when a person does not understand another he usually blames the confusion on other's "stupidity, deceit or craziness" |
|
|
Adaptation |
How the poeple adapt to other's culture |
|
|
Heterosexual |
Attraction to a gender different |
|
|
Homosexual |
Attractions to a gender that smae as their own |
|
|
Lesbian |
Women who are attracted only to other women |
|
|
Bisexual |
Attracted to two or more genders |
|
|
Pansexual |
Attracted to all genders |
|
|
Polysexual |
Attracted to many genders |
|
|
Monosexual |
Attracted to only one gender |
|
|
Allosexual |
when you are not asexual, attracted to atleast one gender |
|
|
Allosexual |
Pansexual Polysexual Bisexual |
|
|
Androsexual |
Attracted to masculine |
|
|
Gynosexual |
Attracted to feminine |
|
|
Asexual |
Not experiencing sexual attraction |
|
|
Demisexual |
Only experiencing sexual attraction |
|
|
Women |
5000 words or more |
|
|
Men |
1700 word or less |
|
|
Religious belief |
Belief in the existence of supernatural or spiritual aspect of religion |
|
|
Social status |
A person's stand or position in society |
|
|
Ascribe |
To regard or attribute a trait or position to someone |
|
|
Hierarchy |
A system of organization where in some things are ranked above others |
|
|
How are people ranked? |
Income Occupation Power Privilege Manner of living Region where they live Age Gender Race |
|
|
Stratification |
Comes from the Latin word, Strata which means level |
|
|
Stratification |
System of individual statuses within a group, community or organization |
|
|
Social stratification |
System by which a society ranks categories of people in a hierarchy |
|
|
Bases of social stratification |
Wealth Power Prestige Races Ethnicity Gender Age/Aging |
|
|
Wealth |
Associated with education, income, occupation |
|
|
Power |
Ability of one party to affect the behavior of another party |
|
|
Prestige |
The distinction or reputation and how people are subjectively evaluated by others |
|
|
Race |
Biological attribution of a group of people transmitted from one generation to another |
|
|
Ethnicity |
Distinctive social identity based one unique cultural traits Majority cultural groups Minority groups/cultural communities |
|
|
Gender |
Based on the personal traits and social positions that members of a society attach to being male or female |
|
|
Age/Aging |
Biological Psychological Social |
|
|
Social gerontology |
Disengagement theory Activity theory |
|
|
Disengagement theory |
States that older adults withdraw from personal relationships, society and from their common social roles |
|
|
Activity theory |
Proposes that successful aging occurs when older adults stay active and maintain social interactions |
|
|
Jainism |
Centered on non violence Focuses on ascetism Vegetarian Pork and shellfish |
|
|
Judaism |
The predecessor of Christianity Torah Cow |
|
|
Shintoism |
Japanese devotion to spirits called kami |
|
|
Elements of social class |
Ascribed social class Achieved social class |
|
|
Ascribed social class |
Determined at brith through characteristics such as age, sex, race, family background |
|
|
Achieved social class |
Acquired through a person's ability, talent, skill amd perseverance; can be seen in one's educational attainment or occupation |
