Health Care Edge Test 1

Front 1

What are some functions of communication?

Back 1

1) Control

2) Motivation

3) Emotional expression (can be dangerous in the workplace)

4) Information

Front 2

What are some barriers to effective communication?

Back 2

1) Filtering

2) Selective perception

3) Emotions

4) Slang/Jargon

Front 3

What are some ways that we communicate?

Back 3

1) Writing

2) Talking

3) Listening

4) Non-verbals

Front 4

What are the three V's of communication?

Back 4

1) Verbal, what you say

2) Vocal, how you say

3) Visual, how you seem,appear

Front 5

What is the most important V of the three V's of communication?

Back 5

Visual, give importance to the visual self just as much as knowledge and experience

Front 6

What is the basic communication model?

Back 6

Speaker > Encoding > Message > Decoding > Listener

Front 7

What are some difficult interactions with patients?

Back 7

1) Angry patient

2) Non-compliant patient

3) The "Heart-sink" patient

Front 8

What are some pros of heading into healthcare?

Back 8

1) Excellent job opportunity forecast

2) Will be the leader in employment through 2018

3) Health care employs 10% of all American workers

4) Diverse employment opportunities and career advancement

Front 9

In healthcare you will become multi-skilled, which means?

Back 9

Cross-trained to perform more than one function, often in another discipline

Front 10

Often times you will have transferable skills, how are they applicable?

Back 10

Skills learned in one job are applicable in another.

Front 11

What are some reasons working in healthcare should not be taken lightly?

Back 11

1) It is a privilege

2) Opportunities to improve people's quality of life

3) Requires superb technical competence and people skills.

Front 12

What is the difference between soft and hard skills?

Back 12

Soft - reflects personality characteristics, people skills

Hard - technical skills that enable you to perform the duties of your job

Front 13

What is important for healthcare workers to be up to date with?

Back 13

Workers must be informed of where health care is headed and be well informed/prepared for the future.

Front 14

Why has healthcare become so controversial?

Back 14

Multitude of issues and concerns that are under debate.

Front 15

Besides health, what other side of healthcare do practitioners need to understand?

Back 15

The business side of it and where they fit in.

Front 16

What is the difference between Medicare and Medicaid?

Back 16

Care - People 65 or over

Caid - Low income and people with certain disabilities

Front 17

How much do rising costs effect healthcare?

Back 17

8%

Front 18

What is the leading cause of bankruptcy in the US?

Back 18

Unpaid medical bills

Front 19

What are some reasons to rising healthcare cost?

Back 19

1) Salaries/benefits for healthcare workers

2) Medical research/devices/drugs

3) Tech/equipment/patient supplies

4) Building construction/maintenece

5) Training doctors and professionals

6) Government rules and regs

Front 20

What are some ways used to fight rising costs?

Back 20

1) Gatekeepers to monitor and control to access care

2) Encourage prevention to avoid medical conditions

3) Provide care in least expensive setting

4) Avoid unnecessary and duplicate testing/treatments

5) Coordinate services among providers

Front 21

What are some reasons why access to care is difficult?

Back 21

1) Lack of doctors and facilities in rural areas and underserved urban areas.

2) Difficult to recruit and retain sufficient labor supply in some parts of the US.

Front 22

How will the babyboomer generation effect future healthcare services?

Back 22

The 65 and over population will double in the coming years.

Front 23

What healthcare act was passed in 2010?

Back 23

Patient Protection and Affordable Care Act (PPACA), aka Obamacare

Front 24

What is the top priority when it comes to healthcare?

Back 24

Improvement in service.

Front 25

What is Continuous Quality Improvement (CQI)?

Back 25

Using methods and tools to identify, prevent, and reduce the impact on process failures.

Front 26

What is the 3rd leading cause of fatalities in the US?

Back 26

Medical error.

Front 27

How many people in the US are injured due to medical error?

Back 27

98,000

Front 28

What key responsibility do workers have if they see a mistake/error?

Back 28

To speak up.

Front 29

Who provides specific actions to prevent medical error?

Back 29

National Patient Safety Goals

Front 30

What are some healthcare worker shortage issues?

Back 30

1) 55% of RNs will retire in the next ten years

2) A shortage of 1mil nurses by 2020

3) Not a sufficient supply of new RNs to replace leaving ones

4) Serious shortage of geriatric doctors.

Front 31

What is pros of EMRs (Electronic Medical Records)?

Back 31

Allows patient information to be shared quickly and frequently among several providers as several location.

Front 32

What are some cons of EMRs?

Back 32

1) Time to train staff/make transition

2) Not all ERM systems work together

3) Concerns about a break in patient confidentiality

Front 33

How many allied health professions?

Back 33

About 200

Front 34

What is Allied Health?

Back 34

Everyone besides doctors and nurses.

Front 35

What percent does allied health careers make up in the medical field?

Back 35

30.4%

Front 36

What is considered the safest hospitals?

Back 36

Teaching facilities and those with more than 200 beds.

Front 37

What is the scope of the HHS (Department of Health and Human Services)?

Back 37

Protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves.

Front 38

What does the HHS oversee?

Back 38

Vaccines and immunizations, disasters and emergency preparedness.

Front 39

What is the scope of the CDC (Center for Disease Control)?

Back 39

Prevent and control infectious and chronic diseases, injuries, workplacehazards, disabilities, and environmental health threats.

Front 40

What is the scope of the JCAHO (Joint Commission on Accreditation of Healthcare Organizations)?

Back 40

Accreditshealth care organizations and offershealth care performance improvement services

Front 41

What are the JCAHO hospital goals?

Back 41

1) Improve accuracy in Pt identifiers

2) Improve effectiveness of communication between caregivers

3) Improve the safety of using medications

4) Reduce the rick of healthcare associated infections

5) Accurately and completely reconcile medications across the continuum of care

Front 42

What is the scope of the ODH (Ohio Department of Health)?

Back 42

Overseas Medicaid and manages health data from local health departments.

Front 43

Who does the AMA/AHA (American Medical Association/American Hospital Association) collaborate with?

Back 43

HHS and CDC.

Front 44

What is the scope of the National Center for Patient Safety?

Back 44

Oversees patient safety in VA hospitals.

Front 45

What is Licensure?

Back 45

1) The most restrictive form of professional and occupational regulation.

2) Often referred to as right-to-practice.

3) Under licensure laws it is illegal for a person to practice a profession without first meeting state standards

Front 46

What it Certification?

Back 46

1) State grants title protection (right-to-title) to persons meeting predetermined standards.

2) Those without certification may practice but may not use the title.

Front 47

What is Registration?

Back 47

1) Least restrictive form of regulation.

2) Must register name, address and qualifications with a government agency before practicing.

Front 48

Why is licensure required?

Back 48

1) To protect the public health and safety through an assurance of quality

2) Protect the scope of practice byexcluding those who do not have prerequisites for licensure.

3) Maintain continuing education standards

4) Identify and locate practitioners in timeof need such as disasters or major medical emergencies.

Front 49

What are the advantages of licensure?

Back 49

1) Defines the "scope of practice"

2) Prohibits individuals who are substandard practitioners or criminals from working in the state.

3) Mandates minimal standards of competency.

Front 50

What are some concerns over licensure?

Back 50

1) Cost to practitioner

2) Mobility of practitioner is somewhat limited

3) Increase's state costs

4) Decline in available practitioners

Front 51

How does one maintain his/her licensure?

Back 51

1) Complete the continuing education requirements before the due date.

2) Maintain good records during the licenseperiod.

3) Mail paperwork well in advance of duedate.

4) Do not practice outside the scope of your practice.

5) Refrain from illegal activitiesespecially while on-duty.