Effective Communication, Maturity Part 3

Front 1

Key mistake

Back 1

To believe that communication is primarily about talking.

Front 2

Effective Communication

Back 2

more about listening and understanding than it is about being articulate or well-spoken.

Front 3

Styles of Poor Listening

Back 3

1) The Faker
2) The Dependent Listener
3) The Interrupter
4) The Self-Conscious Listener
5) The Intellectual Listener
6) The Judge and Jury Listener

Front 4

Effective Listening

Back 4

1) Stop talking!
2) Put the speaker at ease
3) Pay attention to non-verbal language
4) Listen for what is not said
5) Know exactly what the other person is saying
6) Be patient. Don't interrupt the speaker
7) Hold your temper!
8) Empathize with the speaker

Front 5

Authenticity

Back 5

never fake, deceptive, pretending, etc.

Front 6

I-statements

Back 6

Describe your ideas and feelings
Take responsibility for your thoughts and emotions
Avoid judgmental tone
Build trust through disclosure
Invite open disclosure from others

Front 7

Love Languages

Back 7

Verbal, Touch, Time, Service, etc.
“Sending Errors” & “Receiving Errors”