Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
56 Cards in this Set
- Front
- Back
|
FINRA
|
Financial Industry Regulation Authority- In order to give financial advice (tell someone who to buy stocks, investments) you must be licensed and registered by FINRA
|
|
|
National Foundation for Credit Counseling NFFCC
|
o Promotes the national agenda for financially responsible behavior, financial education, and consumer credit counseling services.
|
|
|
Certified Financial Planners
|
• Financial counseling, planning and education
• Hourly fee from $90-$120 • Works for themselves |
|
|
Four E's
|
• Education
• Examination • Experience • Ethics |
|
|
Remedial
|
): Have fallen into debt and want to be financially stable again elminate credit cards all together.
o Reactive |
|
|
Productive
|
increase wealth: stable but want to start a retirement fund ect
|
|
|
Preventitive
|
future planning: kids in college, retirement fund
|
|
|
Salaries for Financial Planners
|
o Hourly (fee only)
o Percentage of assets managed (fee only) o Commission o Mix |
|
|
Representational Maps
|
o Number of choices people have at any point in time is directly related to the amount of detail in their “map”
|
|
|
Problem with Maps
|
Other people not falling on the same page.
|
|
|
Words
|
7%
|
|
|
Body Language
|
55%
|
|
|
Tone
|
38%
|
|
|
Incongurence
|
• Nonverbal pacing- matches or mirrors that of the client. Gestures, use of space. Client voice, tonality, rate of speech and volume
|
|
|
Congruence
|
• Verbal pacing—client content, emotional theme, specificity of language. Verbal tactics: restatement, paraphrasing, and summarization
|
|
|
Restating
|
repeat what the client has said, specifics of content and/or theme
|
|
|
Paraphrasing
|
: process of taking the essential content of the communication and restating it in your own words
|
|
|
Summarizing
|
used when someone has talked for a long period of time
|
|
|
kinestict -tactical/didactic
|
I feel
|
|
|
Visual- tactical/didactic
|
I see
|
|
|
auditory
|
I hear
|
|
|
Imperative Statement
|
o Leads which places responsibility on the client to provide more detailed info
• Used to clarify meaning • Encourage client participation • Obtain additional info |
|
|
Imperative Statement Example
|
• Client says, “baby Katie is now 2 years old, I think that I really need to put away money for college”
• Counselor says, “tell me about your philosophy regarding educating your children |
|
|
Declarative Lead
|
o Stating or declaring what the counselor is thinking
o Prompts the client to share thoughts about the counselors suggestions o Uses inference to foster further communication o Stimulates client exploration |
|
|
Declarative Lead Example
|
• I’m curious, I wonder, It would help me if, I’m confused…
|
|
|
Why does Multiple Choice limit?
|
• MC limits because they are forced to pick the best option. It can help them by limiting there self and seeing what a viable solution to a problem can be
|
|
|
Delima Questions
|
o Provides limited choice between unwanted alternatives
o Helps clients move toward making a decision |
|
|
Dilemma Question Example
|
• Counselor says, “How do you think you should pay for the new tires? & Client says, “hmmm…”
|
|
|
Level 1 Probe
|
o Used to gather factual verifiable information—who, what, when, where, how and why
|
|
|
Level 2 Probe
|
o Gets at underlying feelings about a specific account
digs deeper into the issue |
|
|
Silence
|
wait for specifics
|
|
|
Imperative Response
|
helps clients state exactly what is on their mind; asking for specific details
|
|
|
Unrealistic Goals
|
expression of goals which in the clients mind realistic but in reality (by others) is NOT
|
|
|
Implied Causation
|
BUT-on the contrary, except for
|
|
|
Implied Causation Example
|
“How does buying a new house help you achieve your goal of retiring early
|
|
|
Miracle Question
|
o Removes obstacles that prevent clients from taking action
• Get them past their problem and show how good it’ll be afterwards |
|
|
Miracle Question Example
|
if tomorrow you could wake up and everything would be back to normal.
|
|
|
Hypothetical Question
|
Asking clients to think beyond his/her immediate concern
|
|
|
Tentative Qualifiers
|
o Advice comes more easily if it comes in more tentative ways—“usually, sometimes, often, whenever, might, maybe, probably” tends to soften communication.
No one likes to be told what to do. |
|
|
When to use Dilemma Questions?
|
provides appearance of choice—“would you prefer to help clean Wed or Fri?” no is not an option
|
|
|
Truisms
|
o Tap into client’s map, connecting a difficulty with a success, pointing out positive achievements or change
|
|
|
When are truisms helpful?
|
When a statement is used for something that has happened in the past to realize that they can get out of the current situation. Oh Yeah!
|
|
|
Using Stories
|
o Illustrates points out ideas- teaches
o Seed ideas o Suggest alternative ways of acting o Motivate clients |
|
|
Problems with following an accepted rule
|
o May be conflicting rules
o Seen as mandates NOT guidelines, never say never. |
|
|
Social Approval
|
o Attempt to identify with people we admire or value, substantial external influence
|
|
|
Intuition
|
o Based on hunches or feelings, can be subconscious info learned over time and more info→ better intuition
|
|
|
Basic Assumptions of Reality Therapy
|
• People are responsible for what they do= we choose our own destiny
• People are expected to make an assessment of their current behavior to determine specific ways they may change for better results |
|
|
Key Concepts of Reality Therapy
|
• Behavior is our best attempt to control our perceptions of the external world so they fit our internal world
|
|
|
Behavioral Components of Reality Therapy
|
• Acting
• Thinking • Feeling • Physiology |
|
|
Therapeutic Goals
|
• Solution focused model—emphasis is on the client in establishing their own goals and preferences
• Collaborative relationship between helper and helpee. Development of useful and meaningful treatment goals- goals to match the perceived world with the quality world. |
|
|
Therapeutic Realtionships
|
• Creation of a supportive and challenging relationship
• Avoids criticism, refuses to accept client’s excuses for not following through on agreed plans • Challenges clients to evaluate effectiveness of what they are doing to determine if better choices may exist |
|
|
Cycle of 2 components
|
• The counseling environment
• Specific procedures that lead to change in behavior |
|
|
WDEP model
|
• Wants: explore wants, needs and perceptions
• Direction/Doing: focusing on what clients are doing and the direction that this is taking them • Evaluation: challenging clients to make an evaluation of their total behavior • Planning/Commitment: assisting clients in formulating realistic plans and making commitments to carry them out |
|
|
Elements of a Plan- SAMIC
|
• Simple: easy to understand, specific and concrete
• Attainable: within the capacities and motivation of the client • Measureable: are the changes observable and helpful • Immediate & Involved: what can be done today? What can you do? • Controlled: can you do this by yourself or will you be dependent on others |
|
|
What are 5 questions of Reality Therapy?
|
What are you doing?
Is it helping you get what you want? If not what might be some other things you could try Which idea would you like to try first? When would you like to start? |
|
|
Reality Therapy
|
people are responsible for what they do we chose our own destiny.
|
