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60 Cards in this Set
- Front
- Back
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Hershey Corporation has expanded and extended its business by developing new products and increasing global reach, but has done so in a very careful manner, avoiding undue risks and protecting its existing business operations. For this reason, it would fall into the category of an analyzer. True or false |
True |
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Tacit knowledge is easier to communicate than explicit knowledge.
True or False |
False |
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A lamp manufacturing company has a written, ten-step process that describes how to put together its best-selling table lamp. This is an example of _____.
a. explicit knowledge b. stored capacity c. working capacity d. tacit knowledge e. absorptive capacity |
a. explicit knowledge |
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If Dunkin Donuts (DD) were to follow the actions of Starbucks and copy all of their strategies and pricing, DD could be described as a(n) _____.
a. prospector b. defender c. reactor d. coordinator e. analyzer |
c. reactor
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To make sure it has enough employees on hand during the busy holiday season, Target plans to hire thousands of temporary, seasonal help for the final three months of the calendar year. This is an example of a(n) _____ plan
a. operational b. tactical c. intentional d. strategic e. equipped |
a. operational
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A financial budget is a perfect example of an output control.
True or False |
False |
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Organizational_____ involves implementation of a different business or cultural path for an organization.
a. downsizing b. change c. culture d. control e. rightsizing |
change |
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For global companies that take more of a "shareholder" approach to strategy formation, corporate social responsibility (CSR) is probably the most important output control of all.
True or False |
False |
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Walmart deciding to buy more apparel products from lower-priced Chinese manufacturers (rather than from somewhat more expensive apparel manufacturers in the United States) during the next six months is an example of an operational plan.
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true |
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Smithfield Foods Company, the world’s largest pork producer, has set the clear organizational goal of getting 10 cents profit for each pound of its processed pork products that is sold. This is an example of an output control and measurement.
True or False |
true |
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An operational plan is
a. one to three years. b. three to five years. c. five to seven years. d. seven to ten years. e. less than one year. |
e. less than a year |
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_____controls involve establishing specific goals given metrics and then measuring to what extent these goals are being achieved at certain time intervals. a. Output b. Interpersonal c. Organic d. Input e. Intrapersonal |
a. Output |
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Starbucks Corporation takes more of a _____ approach toward strategy formulation.
a. shareholder b. customer-based c. stakeholder d. utilitarian e. profit-oriented |
c. stakeholder |
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ABC Manufacturing focuses on implementing a basic market strategy of concentrating upon existing operations and protecting their home turf. ABC can be described as a _____.
a. prospector b. defender c. analyzer d. coordinator e. reactor |
b. defender |
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In a(n) _______, a global business explains why it exists and what it plans to accomplish.
a. prospectus b. annual budget c. code of ethics d. mission statement e. strategy formulation |
d. mission statement |
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Determining whether to adopt a shareholder or stakeholder orientation is a major ______ for a business.
a. tactical plan b. strategic goal formulation c. bureaucratic control d. Six Sigma initiative e. operational plan |
b. strategic goal formulation |
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Las Vegas hotelier MGM Mirage recently spent $8.5 billion on a new resort that adds almost 5,000 new rooms to a market that some argue is already saturated. Which of the following output controls and measurement is MGM Mirage using?
a. Employee turnover b. Growth c. Market share d. Profits e. Productivity |
b. Growth |
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Organizational change in a business is almost always most effective when pushed from the bottom by the company’s rank-and-file employees.
True or False |
False |
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Knowledge that is codifiable and easy to communicate or write down is called _____ knowledge.
a. stored b. explicit c. absorptive d. working e. tacit |
b. explicit
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CEOs who rise internally within the company, but who have followed a nontraditional path to the executive suite, (e.g.,, Nancy McKinstry, the CEO of Dutch publishing company Wolters Kluwer NV) are referred to as “outside-insiders.”
True or False |
false |
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A top salesperson "just knows how to sell" but has a difficult time communicating how she does it. Her ability to sell is an example of _____.
a. tacit knowledge b. working capacity c. stored capacity d. absorptive capacity e. explicit knowledge |
a. tacit knowledge |
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One output control measure frequently used by global businesses is productivity or ______. a. quality control b. maturity c. market share d. efficiency e. employee turnover |
d. efficiency
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Altria Group, Inc., may feel that the importance of “fiscal discipline” in its stated mission mandates that it reduce its operations and concentrate upon making its existing U.S.-based Marlboro operations as efficient and profitable as possible. In short, Altria will be most concerned with maintaining its existing strategic position. This is an example of Miles and Snows’ _____ typology.
a. defender b. analyzer c. coordinator d. prospector e. reactor |
a. defender
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The large oil exploration company, Anadarko Petroleum Corporation, takes a(n) ______ toward strategy formulation, placing a very clear emphasis in strategy formulation upon how its business decisions will help deliver and ongoing and competitive rate of return to its owners.
a. environmental b. global c. stakeholder d. supplier e. shareholder |
e. shareholder
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The president of a small company makes a point to touch base with every employee each day; this is an example of an interpersonal control.
True or False |
True |
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Anadarko Petroleum Corporation may decide that the best long-term way to implement its strategic goal of providing financial returns to its shareholders could be to explore for oil in other parts of the world where it has not yet explored, such as Africa. This is an example of Miles and Snows’ _____ typology.
a. coordinator b. reactor c. prospector d.defende re. analyzer |
c. prospector |
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The plan for ABC International to build and open a textile manufacturing plant in China within the next two-and-one-half years would be an example of an operational plan.
True or False |
False |
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Of the following, which is NOT true about knowledge management and systems?
a. Absorptive capacity refers to systems of rules and regulations promulgated within a global business. b. New technologies such as the Internet have aided global businesses absorptive capacity .c. Knowledge that is codifiable and easy to communicate or write down is called explicit knowledge. d. Traditionally, making necessary transformations of tacit knowledge into explicit knowledge has presented major challenges for global businesses. e. The ability of organizations to recognize, assimilate, and apply new knowledge is down is called absorptive capacity. |
a. Absorptive capacity refers to systems of rules and regulations promulgated within a global business. |
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Target Corporation is often accused of being a defender in terms of its market strategies and strategic implementation.
True or False |
False |
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Former General Electric CEO Jack Welch was well known for regularly meeting one-on-one with all senior managers and business unit heads. Welch was practicing _____ control.
a. output b. bureaucratic c. interpersonal d. intrapersonal e. input
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c. interpersonal |
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When R&D discoveries in the United States operations of Anadarko Petroleum Corporation can easily be communicated to and accepted by its operations in Ghana, it is an example of Anadarko's absorptive capacity.
True or False |
False |
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“In everything we do, we’re driven by a common mission: saving people money so they can live better.” This is an example of Wal-Mart’s _____. a. vision statement b. flow chart c. mission statement d. strategy chart e. business plan |
c. mission statement |
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A(n) _____ plan for Best Buy might be to build and open 50 new stores in the United States and Canada within the next two-and-one-half years. a. tactical b. reactionary c. strategic d. standing e. operational |
a. tactical |
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An organizational initiative that aims to limit defects or problems to 3.4 per million is a(n) a. Six Sigma initiative. b. absorptive capacity. c. growth measurement. d. interpersonal control. e. bureaucratic control. |
a. Six Sigma initiative.
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Hershey Corporation has assiduously expanded and extended its business by developing new products and increasing global reach, but it has done so in a very careful manner, avoiding undue risks and protecting its existing business operations. This is an example of Miles and Snows’ _____ typology. a. defender b. prospector c. reactor d. analyzer e. coordinator |
d. analyzer
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For generations there has been a norm of “highest quality in journalism” at the New York Times newspaper. In this context, the newspaper’s reporters don’t require close supervision to do great journalistic work. This is an example of the organizational _____ at the New York Times.
a. mores b. traditions c. culture d. customs e. background |
c. culture
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While ______ are the owners of the given business, ______ are individuals or groups that have a vested interest in the business.
a. employees; customers b. shareholders; stakeholders c. customers; employees d. employees; shareholders e. stakeholders; shareholders |
b. shareholders; stakeholders
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Organizational culture can be a very effective control mechanism for an organization, particularly when the norms of a given business’s culture are fully accepted by that organization’s workforce.
True or False |
True |
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The stakeholder model of strategy formulation believes businesses exist to benefit not just their shareholders, but also all the various groups that have a meaningful stake in their operations. Such groups, for example, might include a company’s employees, customers, and the community where it operates.
True or False |
True |
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Companies that are _____ take a middle ground between being prospectors and defenders.
a. reactors b. neutrals c. coordinators d. analyzers e. maintainers |
d. analyzers |
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Organizations that have basic strategic implementations involving extending their success through global expansions and finding new market opportunities are called _____.
a. defenders b. analyzers c. reactors d. prospectors e. coordinators
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d. prospectors |
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A rule that all employees in the organization (including the CEO) must fly coach when they travel on commercial airlines represents a consistent _____ control within an organization.
a. interpersonal b. output c.bureaucratic d. input e. intrapersonal |
C. bureaucratic |
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A key output metric for some global businesses is market share, or the percentage of the business in a certain market that is captured by a product or service the organization provides.
True or False |
True |
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In the banking industry, a particular bank’s efficiency ratio is a closely monitored metric. If one bank can achieve a profit of $2 million per year with 90 employees, and another bank needs to employ 200 employees to achieve the same level of profits, the first bank’s employees are more efficient than the second. Which of the following output controls and measurement is the banking industry using?
a. Quality control b. Profits c. Productivity d. Market share e. Growth |
c. Productivity |
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A company following a shareholder model of strategy formulation would be MOST focused on its ______.
a. owners b. suppliers c. employees d. executives e. customers |
a. owners |
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The _____ model of strategy formulation believes businesses exist to benefit not just their shareholder, but also the various groups that have a meaningful stake in their operations. a. stakeholder b. environmental c. global d. shareholder e. supplier |
a. stakeholder |
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Global businesses typically define their overall goals in a _____. a. business plan b. flow chart c. mission statement d. vision statement e. strategy chart |
c. mission statement |
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Very short-term plans formulated for implementing strategic goals are called _____ plans. a. equipped b. strategic c. operational d. intentional e. tactical |
c. operational
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Organizations that implement basic market strategies of concentrating upon existing operations and defending their home turfs are called _____.
a. coordinators b. prospectors c. defenders d. analyzers e. reactors |
c. defenders
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Raymond E. Miles and Charles C. Snow developed a _____-part typology describing how global (and other) businesses engage in strategy implementation on a longer-term basis.
a. six b. four c. two d. five e. three |
b. four
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One to three year plans formulated for implementing strategic goals are called _____ plans.
a. intentional b. operational c. strategic d. equipped e. tactical |
e. tactical
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Of the following, which is NOT a typology of firms described by Raymond E. Miles and Charles C. Snow?
a. Prospectors b. Defenders c. Coordinators d. Reactors e. Analyzers |
c. Coordinators |
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Knowledge that is informal in nature and difficult to communicate is called _____ knowledge.
a. absorptive b. tacit c. explicit d. stored e. working |
b. tacit
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The ability of organizations to recognize, assimilate, and apply new knowledge is called _____. a. explicit knowledge b. absorptive capacity c. tacit knowledge d. stored capacity e. working capacity |
b. absorptive capacity
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ystems of rules and regulations promulgated within a global business are called _____ controls.
a. interpersonal b. output c. bureaucratic d. intrapersonal e. input |
c. bureaucratic
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Six Sigma initiatives seek to limit defects or problems to _____ per million.
a. 12.3 b. 3.4 c. 10.2 d. 1.8 e. 7.5 |
b. 3.4
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_____ controls involve executives engaging in personal contact with subordinates as a way of managing an organization.
a. Bureaucratic b. Input c. Interpersonal d. Intrapersonal e. Output |
c. Interpersonal
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Financial profits and specific financial goals are one kind of _____control and measurement used by global businesses.
a. output b. interpersonal c. market share d. bureaucratic e. input |
a. output
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The personality of a given organization and its shared norms and values refer to the organization’s _____.
a. mores b. background c. customs d. traditions e. culture |
e. culture |
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Many times, organizational change in a business is most effective when pushed from _____. a. bottom management b. supervisors c. top management d. line managers e. middle management |
c. top management |
