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18 Cards in this Set
- Front
- Back
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Listening can be described as a series of five steps: receiving, understanding, remembering, evaluating, and__________.
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responding
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A speaker is engaging in the disclaiming strategy of _______ when they begin statements with phrases like, "I haven't really had a chance to read the whole report but.."
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hedging
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Responding occurs in two phases: (1) responses you make ______ the speaker is talking and (2) responses you make ________ the speaker has stopped talking.
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while; after
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The remembering stage of listening includes ___________ the message in a system that makes sense to you rather than __________ in your memory what the speaker said.
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reconstructing; reproduce
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If you are listening for understanding without a need to evaluate what you hear, you should engage in ________ listening.
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non-judgmental
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The fact that it would be appropriate to use the "okay" sign (forming a circle with your thumb and forefinger) in the US but not appropriate in Tunisia is an example of differences in _______ rules between cultures.
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display
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Maris sees Hallon playing cards in the student center. Maris tells Sam, "I see Hallon over there playing cards." Sam replies, "Hallon will probably win." Maris's utterance is a statement of _______. Sam's utterance is a statement of _________.
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fact; inference
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When you talk down to people who are older, you are engaging in _________.
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ageism
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Using terms preferred by members of different cultures to talk to and about them requires using appropriate ________ _______.
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cultural identifiers
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There are two types of meanings: ________ & _________.
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denotative; connotative
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If you avoid immediately labeling people, objects, and events and instead focus on how you actually see them, you are engaging in ________ orientation.
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extensional
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The five stages of conversation in the book include ________, feedforward, _________,_______, and closing.
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opening; business; feedback
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Summarizing the interaction is most appropriate in the _________ stage of conversation.
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closing
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The principle of __________ suggests that participants in face-to-face conversation should exchange roles of speaker and listener frequently throughout the interaction.
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turn-taking
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The speaker cues, in a conversation, usually begin with ________ cues and progresses to _______ cues.
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turn-maintaining; turn-yielding
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According to the principle of dialogue, _______ communication is preferable to ________ communication.
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dialogic; monologic
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_________ refers to the joining of the speaker and the listener to create a sense of togetherness.
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immediacy
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When it comes to good and bad excuses, the most important questions for most people are what makes an excuse _______ and what makes an excuse ______.
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good;bad
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