Chapter 1

Front 1

What is Organizational Behaviour?

Back 1

A field of study devoted to understanding, explaining, and ultimately improving the actions/attitudes and behaviours of individuals and groups in organizations

Front 2

What are the two types of Organizational Behaviour (define them) and what is the difference?

Back 2

Human Resource Management: Field of study focusing on the application of OB theories/principles in organizations

Strategic Management: Field of study devoted to exploring the product choices and industry characteristics that affect an organization's profitability. A.k.a. Competitive advantage

Difference: OB =theories and principles
Human Resource Management = Application of those theories/principles
Strategic management = Competitive advantage created

Front 3

What is Scientific management and who created it?

Back 3

Scientific methods use to design optimal and efficient work processes and tasks

Frederick Taylor

Front 4

What is Bureaucracy and who was involved?

Back 4

Organizational form that emphasizes the control and coordination of its members through a strict chain of command, formal rules and procedures, high specialization, and centralized decision making.

Max Weber

Front 5

What are the 4 characteristics of Bureacracy?

Back 5

1. Division of labour with a high level of tech specialization

2. Strict level of command, everyone reports to someone at a higher lvl in the organization

3. System of formal rules/procedures

4. Decision making at the top of the organization

Front 6

Define Human Relations Movement

Back 6

Field of study that recognizes that the psychological attributes of individual workers and the social forces within work groups have important effects on work behaviours

Front 7

What did the Hawthorne studies reveal?

Back 7

The limitations with the classical approach to management and organization

Front 8

What are the two primary outcomes of interest to researches?

Back 8

Job performance and Organizational Commitment

Front 9

What are the two goals of an employee and manager?

Back 9

Perform jobs well and remain member of an organization that they respect

Maximize job performance and keep employees for a significant length of time

Front 10

What are the 5 individual mechanisms and define them?

Back 10

1. Job Satisfaction: What employees feel when thinking about their jobs/doing work

2. Stress: Responses to job demands that tax or exceed capabilities

3. Motivation: Energetic forces that drive employees work effort
4. Trust, Justice,and Ethics: Feeling that a company conducts business fair/honest/integrity
5. Learning and Decision Making: Gaining/using knowledge to make accurate judgements.

Front 11

What are the 4 group mechanisms?

Back 11

1. Personality, cultural values and ability
2. Teams, Diversity and Communication
3. Power, influence, and negotiation
4. Leadership styles and behaviour

Front 12

What are the 2 Organizational mechanisms and define them?

Back 12

Organizational structure: Companies organizational structure dictating how units within the firm link/coordinate to others

Organizational Culture and Change: How each culture captures "the way things are" in an organization

Front 13

What can OB do for a product?

Back 13

Keep the product over the long term, do the opposite and help products get better over the long term

Front 14

What is Resource-based view?

Back 14

A model that argues that rare and inimitable resources help firms maintain competitive advantage

Front 15

Why are people inimitable?

Back 15

1. History they provide
2. Numerous Small Decisions - big decisions can be copied, small not so much
3. Socially Complex Resource

Front 16

What is the rule of one-eigth?

Back 16

One-eigth of organizations will actually do what is required to build profits by putting people first.