Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
33 Cards in this Set
- Front
- Back
|
Exchange of common symbols - written, spoken or others such as signing or bod language.
|
Communication
|
|
|
Identification with and understanding of another's situation, feelings and motives.
|
Empathy
|
|
|
Communication consists of:
(4) |
1. Sender
2. Message 3. Receiver 4. Feedback |
|
|
Create a message.
|
Encode
|
|
|
Interpret a message.
|
Decode
|
|
|
Response to a message.
|
Feedback
|
|
|
Reasons for failing to communicate:
(4) |
1. Prejudice or lack of empathy
2. Lack of privacy 3. External distractions 4. Internal distractions |
|
|
___ and ___ are hallmarks of a good communicator?
|
Patience and flexibility
|
|
|
Good communication begins and ends with __ and __.
|
Trust and rapport
|
|
|
Interaction with PT for the purpose of obtaining in-depth info about the emergency and PT's med hx.
|
Patient interview
|
|
|
How to remember a name:
(3) |
1. Say name out loud 3 times
2. "See" name in bold letters 3. "Feel" yourself write the name |
|
|
Pt's 3 different responses:
|
1. Pour out
2. Reveal some but not all 3. Resist responding |
|
|
Gestures, mannerisms and postures by which a person communicates with others.
|
Nonverbal communication (body language)
|
|
|
3 types of nonverbal communication:
|
1. Distance - from Pt
2. Relative Level - In relation to eye level of Pt 3. Stance - posture toward Pt |
|
|
Interpersonal Zone
Intimate Zone Characteristics |
Distance 0 - 1.5 ft
Characteristics Visual distortions occur Best for assessing breath and BO |
|
|
Interpersonal Zone
Personal Distance Characteristics |
Distance 1.5 - 4 ft
Characteristics No vis. distortion, extension of self, no BO, voice moderate, dist for PT assessment |
|
|
Interpersonal Zone
Social Distance Characteristics |
Distance 4 - 12 ft
Characteristics Impersonal business transactions, Pt interview MAY be at this dist |
|
|
Interpersonal Zone
Public Distance Characteristics |
Distance 12+ft
Characteristics Impersonal interactions with others Voice must be projected |
|
|
Posture relaxed and confident, ease, warmth and attentiveness.
|
Open Stance
|
|
|
Posture suggests negativity, discomfort, fear, disgust or anger.
|
Closed Stance
|
|
|
True or False: You should look at the bridge of someone's nose if you are uncomfortable with direct eye contact?
|
True
|
|
|
Nothing builds trust and rapport or calms PT faster than the power of __?
|
Touch
|
|
|
Questions framed to guide the direction of a PT's answer.
|
Leading Questions
|
|
|
When the nterviewer encouresges the speaker to provide more info that is called?
|
Facilitation
|
|
|
Questions that permit unguided and spontaneous answers.
|
Open-ended Questions
|
|
|
Questions that ask for specific info and require yes or no answers.
|
Closed Questions (direct questions)
|
|
|
9 traps of bad interviewing include:
|
1. False Assurance
2. bad advice 3. Abuse of Authority 4. Avoidance Language 5. Bad distancing 6. Too much Professional Jargon 7. Talk too much 8. Interrupting 9. Using "Why" questions |
|
|
3 sources of difficult interviews:
|
1. PT's physical condition
2. PT's fear of talking 3. Pt's intent to deceive |
|
|
4 effective ways to assess children:
|
1. Start with parents
2. Talk..tell them everything you are doing 3. Do not lie to them 4. Let parents stay with them |
|
|
Viewing one's own life as the most desirable, acceptable or best and acting in a superior manner to another culture's way of life.
|
Ethnocentrism
|
|
|
Imposing one's beliefs, values and patterns of behavior on people of another culture.
|
Cultural Imposition
|
|
|
Asian, Native American, Indochinese, and Arab people consider may __ impolite.
|
Direct Eye Contact
|
|
|
Southeast Asian folk practice of drawing out a fever is called __?
|
Coining or Coin Rubbing
|
