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39 Cards in this Set

  • Front
  • Back
A type of conflict resolution a supervisor would use to satisfy his/her own needs at the expense of the other party by using his/her formal authority is:
E. force
What resolution technique goal is to maintain harmonious relationships by placing another's needs and concerns above your own?
B. Accommodation
To be effective, a supervisor should adjust his/her actions according to the:
B. political nature of the organization
The political nature of organizations can be acknowledged in the statement "Do not use conflict-stimulation techniques, even if they improve your department's performance, if your organization's senior management views all conflicts as bad."
A. True
Conflicts have causes that are separated into three general categories which are:
D. communication differences, structural differentiation, personal differences.
If organizations were completely devoid of conflict, they would become apathetic, stagnant, and unresponsive to change.
A. True
A person who purposely presents arguments that run counter to those proposed by the majority or against current practices is performing the role of a:
D. devil's advocate.
Which resolution technique goal might appear to be a "cop-out?"
A. Avoidance
The notion of stimulating conflict is often difficult to accept, yet there are situations where an increase in conflict is:
A. constructive.
A stimulation technique that induces conflict by using rumors and ambiguous messages in a department is:
C. communication
A devil's advocate is a person who purposely presents arguments that run parallel to those proposed by the majority.
B. False
Conflict can occur because of:
E. All of these
The type of bargaining process that operates from a zero-sum condition is:
B. distributive bargaining.
These methods can you use to stimulate conflicts EXCEPT:
E. start a rumor.
There are two sides to conflict management: resolution is one side; the other side is conflict stimulation.
A. True
Conflict is a natural phenomenon of organizational life. The following are reasons why it can not be completely eliminated EXCEPT FOR:
D. heterogeneous employees create a perfect environment.
The creation of horizontal (departments) and vertical levels (organizational hierarchy) brings about efficiencies through specialization and coordination, but at the same time produces:
E. the potential for structural conflict.
The following are questions that should be answered by a supervisor to help differentiate ethical from unethical politicking in the organization EXCEPT FOR:
B. your political affiliation is consistent with your financial contribution.
The best resolution technique for managing a conflict that is trivial, when emotions are running high, and where time can help cool things down is:
B. avoidance.
What conflict arises from misunderstanding and different meanings attached to words?
A. Communication differences
A supervisor's goal should be to have enough conflict in your department to keep the unit responsive and innovative, but not so much as to hinder departmental performance.
A. True
Differences that encompass those conflicts arising from misunderstandings and different meanings attached to words are:
A. communication differences.
The following are basic approaches or techniques a supervisor could use to resolve conflicts in his/her department EXCEPT FOR:
E. unavoidance.
Sometimes compromise is the best conflict resolution technique, just withdrawing from the conflict or ignoring its existence.
B. False
Assuming it is crucial for a supervisor to resolve a conflict as quickly as possible, the order of preference should be:
E. force, accommodate, and compromise.
Every supervisor has a basic resolution approach that reflects his/her:
B. personality.
The process in which two or more parties who have different preferences must make a joint decision and come to an agreement is:
E. negotiation.
A conflict resolution approach that requires each party to give up something of value is a(n):
C. compromise.
The existence of conflict has a positive side which can stimulate the following EXCEPT FOR:
A. complacency.
Poor communication is the source for all conflicts.
B. False
As a supervisor, your objective would be to minimize conflict at all times to permit disruption in your department's performance.
B. False
Distributive bargaining is preferable to integrative bargaining because the former builds long-term relationships and facilitates working together in the future.
B. False
The actions you take to influence or attempt to influence the distribution of advantages and disadvantages within your organization is:
D. politicking.
The process in which one party consciously interferes in the goal-achievement efforts of another party is:
B. conflict.
Every organization has a set of unwritten norms that members of the organization accept and understand and which guide their actions. This system of shared meaning is:
B. organization's culture.
The application of resolution and stimulation techniques to achieve the optimum level of departmental conflict is:
A. conflict management.
It is important for a supervisor's survival to adopt a conflict-management style that is compatible with the:
E. organization.
Because power varies among individuals, a supervisor will need to determine which individuals or groups will be powerful in a given situation.
A. True
Organizations are made up of individuals and groups with different values, goals, and interests. This sets up the potential for conflict over:
A. resources