Business Gcse Edexcel Unit 3.4 (Lsa Lfi)

Front 1

Organisation

Back 1

The way in which a business is structured to help it achieve its objectives.

Front 2

Organisation Chart

Back 2

A diagram that shows the interal structure of staff in a business.

Front 3

Hierarchy

Back 3

Structures of different levels of authority in a business.

Front 4

Line Manager

Back 4

An employee who is responsible for overseeing the work of others lower down the hierarchy.

Front 5

Authority

Back 5

The right to decide what to do in a situation. Being able to make the decisions.

Front 6

Subordinate

Back 6

Workers in the hierarchy who work under the control of others.

Front 7

Chain of Command

Back 7

The path down which orders / commands are passed.

Front 8

Delayering

Back 8

Removing layers of management from the hierarchy so their are fewer workers and levels.

Front 9

Empowerment

Back 9

Giving more responsibility to workers further down the chain of command.

Front 10

Downsizing

Back 10

When a business employs fewer to produce the same amount through increases in productivity.

Front 11

Span of Control

Back 11

The number of workers who report directly to another worker in the organisation.

Front 12

Delegation

Back 12

Passing down authority for work to another worker further down the hierarchy.

(Getting someone below you to do part of our job)

Front 13

Centralisation

Back 13

Where decisions are made at the centre of the business (Head Office) and then everyone else has to follow them.

Front 14

Decentralisation

Back 14

Where decisions are made away from the centre of the business eg different branches decide what to do. This can be more effective at satisfying customer needs.

Front 15

Motivation

Back 15

The desire to complete a task.

Front 16

Hierarchy of Needs

Back 16

A system for organising the key things that motivate staff.

Front 17

Communication

Back 17

Messages passed between a sender and a receiver.

Front 18

Feedback

Back 18

A response to a message by its receiver to the sender.

Front 19

Internal Communication

Back 19

Communication within the business organisation.

Front 20

External Communication

Back 20

Communication between the business and other organisations such as suppliers.

Front 21

Channel of communication

Back 21

The path taken by a message such as horizontal to a peer or vertical to a superior.

Front 22

Barriers to communication

Back 22

Things that prevent the message getting from the sender to the receiver.

Front 23

Wages

Back 23

Where workers are paid for working a fixed number of hours plus overtime.

Front 24

Overtime

Back 24

Time worked over and above contracted hours.

Front 25

Salary

Back 25

A yearly figure for pay which is then paid monthly, usually to more skilled workers.

Front 26

Piece Rate

Back 26

Where workers are paid for the amount they produce.

Front 27

Commission

Back 27

Usually for sales staff where their earnings depends on how much they sell.

Front 28

Bonus

Back 28

An addition to basic pay, possiby due to achieving a target.

Front 29

Part time Workers

Back 29

Employees who work part of the working week.

Front 30

Full time Workers

Back 30

Employees who work the whole of the working week, generally 36 hours plus.

Front 31

Temporary workers

Back 31

Workers who have no permanent contract and tend only to work for short periods of time.

Front 32

Freelance Workers

Back 32

Workers who tend to be self-employed and do specific jobs for others, such as design a software solution.

Front 33

Fringe Benefits

Back 33

Perks in addition to wages and salaries, such as company cars, gym membership.