Essay on A Time I Will Never Forget

1066 Words Jun 21st, 2012 5 Pages
A time I will never forget

It was winter 2010and the weather was bad. The snow was knee deep and still falling. I was at work and sitting at the reception desk. It had been such a busy night with people checking in and people coming off the street looking for somewhere to stay.

A woman came in to the reception area with her three kids. Straight away I could tell she was a gypsy traveller, the way she spoke and looked. She went on to tell me that she needed a room for the night as she was going to a women’s refuge and was scared to drive anymore in the snow. We wouldn’t normally let gypsy’s stay as we have had trouble with them in the past, trashing rooms and asking for refunds. Feeling sorry for her I let them stay, little did I
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The adrenaline started to kick in. I needed to get the guest list but had no keys to get in. With no choice I was like superwoman over the desk. Once I had it, I went out of the building to check the guest were out. Shouting out the room numbers, I have never been so scared in all my life. Not knowing what was going on all I could do think about was the family in room 9. They still weren’t out. I suddenly remember I didn’t have the keys for the fire panel. Stupidly I went back into the building and back over the desk I went. Eventually Alec re-appeared. By the time we got back outside the fire brigade had arrived. The woman and her kids came out just as the fireman where going in to what I thought was a burning building.

After about 10 minutes, which felt like a life time, the fire chief came out and gave us the ok to go back in. as I was going back in the woman from room 9 asked me if all guests would get their money back in the morning. I said to her that the alarm is there for the safety of guests and team members but to come, see me in the morning and I would explain. The fire chief came back in with the report and explained what he had found to us. On the corridor outside room 9 there was a piece of paper stuck inside the smoke detector which had been set alight causing the alarm to go off. This was the reason I smelt burning. He said that it had been deliberate and they would be investigating it. Alec said that when he was doing his

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