Zara Pos System Case Study Essay
Zara, high fashion clothing producer and retailer, opened its first store in Galicia, Spain in 1975, and by 2003, had grown to 550 stores worldwide. Zara is the largest holding of its mother company, Inditex, and is evaluating whether to invest in modernizing its IT infrastructure, specifically its in-store Point-of-Sale (POS) terminals which are running a DOS Operating System that is now EOL.
Zara has a unique and very effective business model; it operates with a philosophy to give customers what they want faster than its competitors. It produces “short life span” apparel and can quickly adjust its supply and designs to meet current customer demand, contrary to traditional …show more content…
While the PDAs were regularly updated to newer models, the POS Hardware and O/S had not been updated in a very long time. Zara is evaluating the pros and cons associated with upgrading to a newer operating system such as Linux or Windows. While the current system is simple, stable, and has low maintenance cost, the biggest risk is that the POS terminal vendor could upgrade the hardware so that it is no longer compatible with DOS. While the vendor