Essay about Zappo's Holocracy

6720 Words Apr 24th, 2014 27 Pages
Zappos to ZAPP Away the Fat to Become Leaner and Meaner
Introduction
Zappos.com, Inc. (Zappos) is generally known for selling shoes and accessories; however it has now grown into much more than that. Established in 1999 and acquired by Amazon in 2009, Zappos has grown to become the world’s largest online shoe store. This company is not only known for its wide variety of shoes and accessories, but also for its unparalleled return policy. Zappos actually encourages its customers to buy shoes in multiple sizes and just send back the ones that don’t fit. This company prides itself on being a service industry, first and foremost, rather than just a mere retailer. Furthermore, this particular business can be described as timeless,
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All new hires at Zappos undergo four weeks of training, during which the company culture must be committed to memory. The second week includes dealing with customers by working with telephones. Only about one out of 100 applicants’ passes a hiring process that is weighted 50 percent on job skills and 50 percent on the potential to mesh with Zappos’ culture (Richards, 2010, p. 2).
According to Jones and George (2009), the driving force behind the evolution of management theory is the search for methods to utilize organizational resources to make goods and services. Advances in managerial thought processes typically occur as managers and researchers find advanced methods to perform the principal management tasks of: planning, organizing, leading and controlling human and other organizational resources (Jones & George, 2009).
The evolution of modern management began in the closing decades of the 19th century, after the industrial revolution had swept through Europe and America. In the new economic climate, managers of various organizations, whether political, educational, or economic entities, have been attempting to discover alternative ways to satisfy customers’ needs (Jones & George, 2009, p. 38). Many companies seek alternative ways to satisfy customers’ needs through, incentive programs, such as for purchasing a certain number of products, incentives such as tickets to a sporting event, and even gift certificates to various high quality

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