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Servant Leadership Case Study: Chick-Fil-A

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Some credit Chick-fil-A’s success to the delicious incomparable crispy chicken breast embedded in between two pieces of buttered bread, the always fresh, perfectly seasoned waffle fries, freshly squeezed lemonade or maybe even the old-fashioned hand spun shakes. Those items are a key part of the company’s success, but without a superb leader, the company would not have succeeded - nor would it have grown to what it is today. Today, CEO Dan Cathy, son of founder, Trudy Cathy, leads Chick-fil-A.

Dan Cathy’s leadership skills are unconventional and differ from most. Cathy leads under the Servant Leadership values. Servant leadership involves a CEO or company owner’s decision to attain success for the company and its employees by putting them first, expecting employees …show more content…
His leadership skills are pleasing to customers, as well as to the employees because he makes sure each employee knows the importance of their position in the company. When employees are happy in the workplace, it transcends into the service they give to the customers. Chick-fil-A’s courteous, prompt service keeps customers pouring into Chick-fil-A restaurants all over and have led to numerous prestigious awards and recognition for great food and pleasant fast food experiences. Last year, Chick-fil-A generated over 6 billion dollars in sales. Chick-fil-A has taken steps to make their food healthier by reducing sodium in several menu items, taking high fructose syrup out of ingredients, removal of trans fat, antibiotic free chickens, and removal of trans fat. Taking the healthier approach reflects on Cathy’s leadership to care for the well being of the customer. In his efforts to stay up to date with technology and giving customers what they want, the Chick-fil-A app was created. After downloading the app, customers received a coupon for a free chicken sandwich - another example of Cathy’s leadership to give unto

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