The Heath Care industry is an extremely competitive market, there are countless facilities available for patients to choose from. Health Care organizations must be able to provide a vast variety of services to acquire new patients in addition to retaining the current ones. Value-added services are critical to every facility as it demonstrates to the patients that they are competent and committed to providing an exceptional level of service. One example of a value added service is an emergency room with a trauma center. While most hospital have an emergency room patients may be reluctant to go to a smaller hospital that does not have a trauma center since it cannot provide the critical care they may need. In the event that a hospital does not
