Unit 201 Diploma Level2 Health and Social Care Essay example

2569 Words Aug 23rd, 2012 11 Pages
Unit 201:- Principles of communication in adult social care settings.

Outcome one: - Understand why communication is important in adult social care settings 1.1 Identify different reasons why people communicate.
Communication is essential in everyday life. The more efficient and effective we communicate the better quality of life we can achieve not only for ourselves but for those around us. We need communication for numerous reasons: - * To build/maintain relationships e.g. family, friends, parenting, working etc. * For emotional intimacy. * Conduct business. * To learn and to educate. * For pleasure e.g. Storytelling, film, music etc.

1.2 Explain how effective communication affects all aspects of
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Communication with anyone who does not fall into these guidelines is strictly prohibited within Brunelcare.

1.3 Explain why it is important to observe individuals’ reactions when communicating with them.
By observing my tenants when communicating to them is paramount in my job, by evaluating their reaction we can gain a lot of knowledge into their moods, thoughts and feelings. Most of these reactions will come from reactions in their bodies and facial expressions. Communication of this kind is commonly referred to as ‘non-verbal communication.’ By observing a tenants body language I can judge what kind of mood they are in so I know how to approach the situation. If a tenant is sat hunched with their head down not maintaining much eye contact it would indicate they were unhappy. I could then talk with them and try and resolve or help in any issues or situations they may have.

Outcome 2: - Understand how to meet the communication and language needs, wishes and preferences of an individual.

2.1 Explain why it is important to find out an individual’s communication and language needs wishes and preferences.
Understanding a tenant’s communication needs and preference is vitally important as communication differences can lead to a tenant feeling frustrated, frightened and isolated. As a support worker it is my job to minimise these feelings and adapt myself to communicate in a way they feel comfortable. By

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