The On The 911 Operators Essay
Quintonio LeGrier called 911 three times on the morning after Christmas, pleading for help from Chicago police ,(and was hung up on), and one 911 call from his father shortly before an officer responding to his father’s West Side residence, according to newly released recordings, fatally shot him. In the beginning there were only two people impacted by this incident, at the end there were three, the officer shot a third person who happened to look out her door . The impact on the 911 operators will soon come with the disciplinary actions.
Melissa Stratton, an OEMC spokesperson, said, “Disciplinary proceedings are underway for that 911 operator for failing to follow proper protocol. Police should have been dispatched after the caller said his life had been threatened”, (Melissa Stratton).
This has and will be traumatizing to all individuals, groups and communities. As an individual hearing the live calls, you can hear the attitude of the person on the line; I could feel my blood pressure rising at how the operator was telling the 19 year old she would get him help as soon as he answered her questions. It is devastating to hear that she really was not trying to help someone in need. Not only has the individual lost trust in Police Officers, now the trust has been lost in calling…