The Importance Of Skills For Active Listening Essay

787 Words Oct 15th, 2015 4 Pages
In business as in life, one needs to develop skills to be more effective. Interpersonal skills useful to facilitate a successful career in business include listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching. The following contains a brief explanation of each skill, how the skill is useful in a business setting, and a website to expand your knowledge of the skill.
Listening skills, more specifically active listening is one of the best skills to develop in business. Active listening is defined as giving full attention to the person speaking (Carpenter, Erodgan, &Taylor, 2009). Ways to engage in active listening include keeping eye contact with the speaker, repeating information heard back to the speaker, and asking questions when necessary. By using active listening skills, one will reduce the chance for misunderstandings in the workplace. Another benefit to active listening is an improvement in relationships with supervisors, coworkers, and customers by being more engaged with them when speaking. https://www.mindtools.com/CommSkll/ActiveListening.htm has a great article for improving your listening skills.
Assertiveness is another interpersonal skill needed in business. To be assertive in business can be simply defined as being confident. Obviously, confidence is incredibly important to being successful. If you wish to lead others in the workplace and aren’t assertive enough, no one will follow you. While too much confidence can come…

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