The responsibilities of a veterinary technician require many skills, both technical and personal. One of the most important skills is communication, necessary for the veterinary team member’s interactions with doctors, coworkers, and clients. Communication is crucial for technicians to convey information and ideas to others, but it is equally important to be able to listen. A large part of building a relationship with clients is building trust through communication. Using appropriate body language, active listening, printed materials, while avoiding negative mindsets can help clients be more trusting and compliant, even during the most difficult visits to a veterinary facility.…