Having outlined the problems that are hampering the growth and development of XYZ General Inc., we will now look at step by step solution that can improve the current position of the company. As it relates to the issue of manually entering products information into the system before they placed on the sale floor The company indisputably needs to invest in a technology system that have the capability of capturing item availability and updates POS, since the company’s systems are not currently linked. The age old method of manually keying merchandise information is extremely time consuming and is prone to errors thus making it difficult to obtain to business objective and maximizing sales and ensuring that the right products are readily available to customers upon request. With this in mind, point of sale systems have to be highly equip with the latest sales and inventory detail.
With the …show more content…
This system fosters healthy relationship with suppliers as it keeps current and detailed information about orders, production, inventory level and delivery. (textbook) With this system the problem of double delivery would be eliminated. This would also solve the problem of back orders and provide for faster efficient delivery that is imperative to the profitability of the company. The third enterprise application system that would be beneficial to the growth and development of XYZ General is the Customer Relationship Management System. The ability to attract and retain customer lies in the life line of any business. With this in mind the customer relationship management system is able to foster customer relationship by providing and coordinating the business processes related to sales, marketing and service. Implementation of this system will undoubtedly increase revenue, attract and retain customers which will result in tremendous sales growth.
With the …show more content…
This system fosters healthy relationship with suppliers as it keeps current and detailed information about orders, production, inventory level and delivery. (textbook) With this system the problem of double delivery would be eliminated. This would also solve the problem of back orders and provide for faster efficient delivery that is imperative to the profitability of the company. The third enterprise application system that would be beneficial to the growth and development of XYZ General is the Customer Relationship Management System. The ability to attract and retain customer lies in the life line of any business. With this in mind the customer relationship management system is able to foster customer relationship by providing and coordinating the business processes related to sales, marketing and service. Implementation of this system will undoubtedly increase revenue, attract and retain customers which will result in tremendous sales growth.