Cin Entwistle Case Study Answers

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Why was Darren Entwistle not satisfied with his job at Telus? Darren Entwistle was dissatisfied with his job at Telus as his values were not being met. When discussing job satisfaction, one must look at what values an individual places importance upon, and how the job treats each value. Entwistle was not excited by money or promotions. It has been clear throughout his career that the CEO of Telus has had many opportunities to experience a huge payday, or even to move onto lead bigger and better companies than Telus. His rejection of a leveraged buyout, which would have made him incredibly wealthy, in favour of retaining more manoeuvrability as a company indicates that Entwistle values his work more than any other values listed in the Value …show more content…
He did not care for pay, promotions, benefits, job security etc. Rather, he wanted to challenge himself and to accomplish as much as possible. To further analyze this, one must delve deeper into the Expectancy Theory. The theory outlines how one expects effort to translate into performance, and performance leading to a reward that is desirable to the individual. In Entwistle’s case, the reward was accomplishment and meeting his own high standards. In many cases, Entwistle was offered money or had the chance to take more prestigious positions, but he chose the challenge that Telus presented. With Telus, Entwistle was offered a chance to “build something up”, and to the Telus’ chief, it was an interesting and challenging post, where he had the ability to make significant strides in a small period of …show more content…
When looking at the Big Five personality traits, one that defines Entwistle is conscientiousness. A conscientious person is someone who is ambitious, hardworking and persevering, all qualities that describe Entwistle. He has exhibited accomplishment striving, as he had a strong desire to devote everything to the task at hand and to stay with it till it was completed. Entwistle had skipped out on a vacation for a number of years, and even took business calls while his father was on his death bed. Moreover, many colleagues have stated that he went “all or nothing”. His perseverance was on display during his early years as Telus’ CEO, when his ship was sailing on choppy

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