Essay about Team Leader Ilm Level 2
As team leader I am responsible for organising workloads on a daily basis to ensure DVLA office service targets are achieved. I prepare a rota on a weekly basis allocating staff to different duties depending on their experience and abilities. Workloads dictate which duties take priority.
I am responsible for the development of staff and support them to perform their roles. I conduct monthly one to one meetings and identify any training needs. I organise training, sourcing suitable courses from the internal Shared Service System where courses are listed, and from local colleges and local service providers to suit the training need.
I am the point of contact for staff when they are sick. I record and …show more content…
A member of the team triggered a second stage sick warning. The DVLA has a sickness policy which outlines how many days a member of staff can take off sick before triggering a first and second stage sick warning. The warnings are triggered automatically on the Shared Service System where sickness is recorded, and as the team leader I am responsible for delivering the warnings to staff.
In this instance I believed that the team member did not warrant the second stage sick warning, due to the circumstances. He had been hospitalised and had two operations. He had returned to work