Social Work Case Study: Client Services

Jaymie (Client Services) says she usually discusses post treatment when she does exit interviews. Her role is to give information on supports, connect them through the alumni Facebook page, and stay in contact with them through the alumni phone (24/7/365.) She aims to use connection and bonding language when speaking to clients so she can connect with them and meet them at the level they’re at. Jaymie is also educated and knows when to be serious with clients depending on what situations are arising. She feels a high level of connection with them as she can relate through recovery and the struggles they face. Her goal is to always remain authentic and genuine. She treats them as a family, as we are all one big family here. She wants clients …show more content…
Jaymie is their form of contact through SCHC when the clients leave and is involved with the post treatment interactions. Jaymie’s concern is that clients are not getting post treatment information soon enough before leaving. Her ideas of improvement include a weekly workshop, more dedication to that component and that it needs to be solidified and firmed up. She thinks that we should give them the knowledge and information as soon as possible, reiterate it throughout the program so they can sit on it, and then give the clients a few weeks to work through it. She agrees that give the clients the proper tools is vital and is working towards making things simpler and more easily accessible for specific recovery services. Jaymie believes that there needs to be an appropriate time spent on recovery, our post treatment and treatment philosophies and that plans will become more customized. She made a suggestion to look into daytox as another resource for guys (the one she knows of is currently in Vancouver.) She makes sure the clients know that they need to do this for themselves, to only write in stuff they will realistically