Schooley et al.’s (2010) states that The survey and focus group findings suggest that many individuals favor telephone services over Internet-enabled services (56.5 percent vs. 13.2 percent). This may be explained due to age-related issues, as stated above, or because the telephone provides more suitable services for some health issues (e.g., telephone triage, communication with individuals with certain disabilities). Utilizing the benefits of telephone-based healthcare with the benefits of electronic services (e.g., telephone triage operators accessing patients’ electronic health record or personal health record) may offer not only a short-term solution until high-speed Internet access becomes more prevalent but also long-term solutions for certain individuals (e.g., those who cannot travel or are less likely to travel for healthcare services) or for those in need of specialty services (e.g., physician …show more content…
Health access problems span both transportation and health infrastructures. Schooley et al.’s (2010) explains that while few respondents in this study used Internet-enabled health services, somewhat more used transportation-related Web sites for planning health-related trips. Schooley et al.’s (2010) offers that one consideration for information system designers and managers would be to put together online transportation services, such as public transit planning (i.e., buses, trains), travel route mapping, traffic congestion information, and related data in a more easily handy fashion for those patients who are planning required health visits. Easily accessible information about healthcare-specific transportation services could also prove