Roles of Managers and Leaders Essay

1304 Words Aug 13th, 2008 6 Pages
Roles of Managers and Leaders
An organization without a leader with a vision may be destined to fail. In the same respect, an organization without a qualified manager to carry out that vision could be in total chaos. It may be possible for the role of leader and manager to be played by the same person; but in all likelihood, they are portrayed by two totally different individuals; especially if within a large organization such as the United States Postal Service (Postal Service). The Postal Service™ delivers hundreds of millions of messages each day to more than 141 million homes and businesses. The Postal Service has been operating for over two centuries and to give a prospective of how long that is; Benjamin Franklin was
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To begin, the first step towards the managers’ strategy was to use the situational approach and analyze the current situation, including the environment and behaviors; specifically the workers in the mail processing facilities because they would be directly affected by any new process implemented. At that time mail was being processed manually on a letter sorting machine (LSM) which consisted of 20 employees; 15 people keying or sorting the mail, two people loading the machines with mail and three people pulling sorted mail down from the bins in the back of the machine and putting into boxes. Mail was keyed at the rate of 3600 pieces of mail per hour per person; that is one piece of mail keyed per second. In addition to that every person had to first be trained for each specific route; which was time consuming and costly.
Secondly, managers needed to organize and assemble resources and employees. The new concept was to implement new technology called the Data Bar Code Sorter (DBCS) that could process 36,000 pieces of mail per hour. These new machines required 2-3 people opposed to the 15 or 20 needed on the manual LSM machines. Naturally, employees were worried about the prospect of, not so much as losing their jobs, but of being forced to work in areas they did not choose or train for. To prevent further conflict between management and the employees, careful strategies for introducing this new idea

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