Quo Vadis

Townsend et al (2012) also reported findings from a study of a luxury hotel in Australia, which to a large extent is non-unionized. Different levels of management staff were interviewed and company documents analyzed. The findings of the study shows that despite formal route made available for EIP, valued involvement came through the informal route. This is attributable to the nature of the industry studied where trust is scarce, high turnover prevalent, wages low, and diversity in social and economic backgrounds. Where issues could not be raised formally, workers resorted to informal means by speaking directly to managers. Issues bothering on power is at play here as who decides and what is heard and how feedbacks are used are in question (Townsend, et al, 2012:345).
Joseph (2014) in a paper titled “Quo Vadis, Industrial Relations Dispute Resolution…?” Emphasized that the terrain of industrial relations is fraught with disputes, which calls for a fair procedure for settling disputes. He called for timely resolution of disputes through the auspices of workplace ‘ombuds-committees’ and conciliation without …show more content…
According to this view, whether in the workplace and in the larger society the goals of workers, employers, and society should be accommodated in an equitable balance. This contrasts with the often-implicit assumption in business that the goals of the firm or its shareholders are supreme. Similarly, it contrasts with economists' stress on efficiency as a supreme goal; although some labor economists (such as Richard B. Freeman and James L. Medoff, (1984) authors of What Do Unions Do?) have updated and expanded upon earlier arguments for the efficiency of collective voice mechanisms (collective bargaining and other forms of worker representation) relative to individualistic market mechanisms (the worker's choice to enter or exit an employment