Essay about Quality Improvement Email

1296 Words Dec 20th, 2014 6 Pages
Quality Improvement Email
Glorybel Rodriguez
HCS/588 Measuring Performance Standards
November 24, 2014
Dr. Debbie Simmons

Quality Improvement Email
Health care organizations aim to provide both quality and safe patient care. These two fundamental and critical concepts in health care require continuous effort. “Organizations must make an intentional effort to measure, assess, and improve performance” (Spath, 2014, pp.266). Quality improvement (QI) is essential for the continued success of an organization as it reveals specific guidelines and methods to provide consistent and dependable quality services. This paper will discuss QI while focusing on quality management’s role and importance in health care, stakeholder’s different
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Stakeholder Views on Quality Stakeholders in healthcare can be patients, clinical staff, leadership, families, and insurers; just to name a few. The word quality summons different ideas, thoughts, meanings, and perspectives to the multiple stakeholders that exist in healthcare. A patient’s perspective of quality may focus on access to health care whereas a physician’s perspective of quality may focus on healthcare outcomes. The different views on quality exist due to past experiences, training, different goals, and expectations. All views are of significance. However, according to Ennis and Harrington (2001) when it comes to hospital staff, “no matter how sophisticated the clinical professional's technical skills are or how loyal and committed the hospital staff are, unless both management and clinical professionals share a single set of values and ideals about the ultimate goals and proper functioning of the organization, it will never flourish” (pp. 152).
Roles in Quality Improvement Quality improvement brings forth multiple roles and to follow are a few examples. Leadership has a significant role in QI as it sets the organizational culture. The role of senior leadership and management is to facilitate and encourage a culture of trust, collaboration, and one that facilitates growth. When staff are clear about their roles and the organization’s goals and

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